Hotel berhampiran Raj Imperia, Surat

Good stay staff very courteous and helpful. Good breakfast. Except the attached bathrooms and bed linen need more improvement. Railings needed at the entrance for senior citizens

MR. Sudip, Gaurav One of the best hotels to stay in surat. Very humble and polite staff. A blend of comfort, luxury and hospitality. Each guest is special for them. The staff is always there to help to at midnight or early mornings.. The stay is worth an experience and would surely leave you with everlasting memories. Thanks for Mr Gaurav, Arjun..😊

The hotel is one of the first five star places in Surat. So it’s got history. It’s showing in a few places but no more than expected with a property this age. Service was extremely good and attentive. Overall, a good place to stay in Surat.

The service at this hotel is absolutely amazing and their service is above par. They go above and beyond for their customers. Staff members like Mohit, Anjali, Lucky, Ashish, Sanjeev, Rohit, Om, Chef Bhawan, and all other members not mentioned as well, as a unit are all amazing to deal with. So much so that I extended my stay by one more day. We have special dietary requirements and they catered for everything, making us special meals every single day in a large breakfast spread. For our rooms and every single aspect they all helped us soo much. I would definitely come back and return.

Rooms were quite small but for 1day it’s good, neat room & bathroom we paid 2100- inr for 3pxs overall it was a good stay will come again in this budget for 3pxs

Very good stay. After takeover by spree hotels it seems that maintenance has been excellent. Staff were courteous and receptive. Mr. Jay at breakfast took care of all needs. Overall little more expenditure on maintenance would make it great deal.

For a one night stay, i had to change the rooms two times that makes it three rooms in a night. And i am not very particular about the details. I have stayed at street side lodges and been happy. If a hotel lives upto its own promise, its good enough for me. The thing that irked me the most is the Nonchalant attitude of the staff. I write this review to make people alert to not choose a hotel by frontal appearance alone. I was very much looking forward for this stay as the photos looked very good and OYO even said ”sanitised b4 your eyes”. After checking in, i felt, leave alone ”b4 my eyes”, they might not be sanitising it even behind my back. First, Room no-304 : 1) there was a mouse running around the room. (Could not take a video. It did not make an appearance as long as i took a video) 2) There were insects on the bed. 3) The bathroom was not cleaned (evidence- the water from the previous usage was all over the bathroom floor. The previous soap remnants in the soap dish and by the wash basin) The bathroom ceiling has a big opening, thru which u can see the internals of the building and all the plumbing connections. Cigarette smoke coming into the bathroom from somewhere (the bathroom is not facing the outer world, it is facing the floor corridor) I asked for a room change. Got a Room No - 206 1) the commode (water closet). When u flush, all that water leaks into the bathroom  instead of going into the drain plumbing system. (Mind you, this is not the fresh water from the tank of the commode. It is the water which i flushed, the dirty water) 2) paint peeling off from walls. This is not a big issue actually. But why i had to mention it ? If you are trying to portray yourself as a high class star hotel, you better start taking care of the facility, else dont bother marketing yourself as one. Again room change. Now room 208- 1) bathroom not cleaned. (Evidence- presence of a used ointment and soap remnants) One thing they do- clean the main bedroom. Do the sheets. Roll up a blanket and keep it in the closet. Throw a soap for u in the bathroom. So, if they are not even cleaning the bathroom, where does the question of SANITISING raise from, leave alone ”before my eyes” The reception staff were not wearing a mask. Even while speaking to guests. Their response when i told them about the mouse - ”none. No response” they just went on with their duty. Non-chalant behaviour. The things that showed that they did not even care to provide /clean / maintain their own facilities: a) one room did not have a bucket and a mug. I thought, some hotels do not provide. Its ok. b) the second room had both c) the third room had a bucket, did not have a mug. d) in two rooms, the hand shower wall bracket was broken. e) one room, the head shower was leaking all over the place f) Bird Droppings on the window of 304. While waiting for my dinner, I really wanted to say in the review ”food is 5 star. Very good” but alas, horrible food as well

It has always been a very peaceful and highly secure stay. I prefer here as the food, rooms and staff has always been the best. I strongly do not agree to the bad reviews given.

The service was excellent. The breakfast was also very tasty. Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

That sounds like a wonderful stay! It’s great that the bathrooms were top-notch and the dining experience exceeded my expectations. The personalized service from the chef and restaurant manager must have made it even more special. It’s always a pleasure when a hotel goes above and beyond to cater to guests’ needs.