Hotel berhampiran Dugmanon Public Cementery, Surigao del Sur

Very nice experience booking hotel using trip.com. Very nice and clean hotel also my family love it

In onze vakantie op Bonaire 3x gegeten bij chefkok Corjan en 3x top. Als liefhebber van goed eten weer aan het juiste adres geweest. 2x vis als hoofd en 1x vlees. Alle 3 in perfecte balans wat smaak en zicht betreft. Hoop nog steeds dat hij weer gaat koken in Zeeland. Kunnen we wat vaker genieten.

The Grand Palace Hotel was a real let-down, starting with not living up to what they say. They claim to provide tea & coffee in the rooms, but there's no tea. Their web site says they have an airport shuttle, but they don't. Breakfast was disappointing too. Only 2 juices. Luckily one was usually pineapple. As well as the usual lukewarm breakfast items, they had some random cakes that were as bland as cardboard. Fortunately, you can walk through the Annex, cross the road and a few metres to your right is a bakery that sells doughnuts for 6 pesos that are vastly better. The hotel has guards with assault weapons and dogs. Seems pretty ridiculous and unsafe. Also the dogs spend most of their time living in cages alone next to the swimming pool. I had two bookings here, the first in a big king room. (They call it a ”matrimonial” room!) The WiFi mostly didn't work. It's totally inadequate for the number of people who use it, especially if a big business group comes in for a conference during the day. (The DHCP server just runs out of addresses and you can't connect until someone else disconnects.) Even when it connected, it wasn't very fast. One other issue I had was the appearance of cockroaches every so often. The small single room was a vast improvement, as well as being half the price. While the single rooms have no windows, they have two massive advantages. Firstly, fast WiFi that works. The single rooms are in a hall behind the reception area and have their own access point that works brilliantly and isn't overloaded. Secondly, the small room doesn't have so many places for roaches to hide. I didn't see a single insect intruder. Note for those who might be confused by this site: The information and reviews on this page are for the Butuan Grand Palace Hotel. There is also an Annex. Tripadvisor currently has the headings swapped.

Walking distance going to SM and gaisano, new hotel, clean and nice staff and good free breakfast

In Butuan for vacation since it’s been 5 years. Friendly staff..but when we went, I didn’t realized the swimming pool was under repair so that was a little disappointing . I’ll make sure to call next time.

We've stayed at this resort several times over the years but just went back for the first time in 4 years and were quite disappointed. We booked a Premier Deluxe room thinking it was the largest/nicest (it was the most expensive) and also because none of the newer rooms were available. These rooms obviously have some major deferred maintenance which would have been fine since it was just one night but it also looked like it hadn't been cleaned properly in months or years? Super dirty tile floor, dirty toilet, just dirty all around. They are obviously prioritizing their nice new rooms but they could at least keep the original rooms clean. Unfortunately we probably won't be coming back. Staff were all still really nice and check-in was smooth. Oh one other downside of this place is every time we've been there there's been large weddings or gatherings and it can be noisy.

None of our request upon booking were granted, good thing I’ve prepared for my own display. But still commend the housekeeping staff & guards for being helpful.

Staffs are very friendly