Hotel berhampiran Pastilan top Hill, Surigao Del Sur

I didn’t expect how nice the Watergate Hotel is. I chose this hotel because it’s close to the airport. I only stayed overnight and will surely come back for my next visit. The hotel is clean and cozy. The staff are friendly, and the service is great. I highly recommend this hotel to others or friends.

The Grand Palace Hotel was a real let-down, starting with not living up to what they say. They claim to provide tea & coffee in the rooms, but there's no tea. Their web site says they have an airport shuttle, but they don't. Breakfast was disappointing too. Only 2 juices. Luckily one was usually pineapple. As well as the usual lukewarm breakfast items, they had some random cakes that were as bland as cardboard. Fortunately, you can walk through the Annex, cross the road and a few metres to your right is a bakery that sells doughnuts for 6 pesos that are vastly better. The hotel has guards with assault weapons and dogs. Seems pretty ridiculous and unsafe. Also the dogs spend most of their time living in cages alone next to the swimming pool. I had two bookings here, the first in a big king room. (They call it a ”matrimonial” room!) The WiFi mostly didn't work. It's totally inadequate for the number of people who use it, especially if a big business group comes in for a conference during the day. (The DHCP server just runs out of addresses and you can't connect until someone else disconnects.) Even when it connected, it wasn't very fast. One other issue I had was the appearance of cockroaches every so often. The small single room was a vast improvement, as well as being half the price. While the single rooms have no windows, they have two massive advantages. Firstly, fast WiFi that works. The single rooms are in a hall behind the reception area and have their own access point that works brilliantly and isn't overloaded. Secondly, the small room doesn't have so many places for roaches to hide. I didn't see a single insect intruder. Note for those who might be confused by this site: The information and reviews on this page are for the Butuan Grand Palace Hotel. There is also an Annex. Tripadvisor currently has the headings swapped.

Do not ever bother to waste your time or money on staying at a hotel with office staff as rude,arrogant,abusive as the office staff that are employed by GO hotels at this Butuan location, at approximately 1500 hrs or 3 PM Thursday 11 th of August 2022 my Filipino wife attempted to check our family of three into the PWD available rooms that GO hotels advertise, as i myself is a gentleman of 24/7 in a wheelchair, upon approaching the checkin dest at this GO hotel Butuan my wife was immediately attacked verbally by the rude arrogant office staff at this hotel, accusations at my wife of such outstanding completely ridiculous accusations of such things such as ” you are a trouble maker ” you ” are not welcome here ” you ” make complaints about us ” WTH ??? About 3 and a half years ago we did stay at this GO hotel Butuan on a journey to another destination a long time before covid lockdown, these GO hotel staff are racist plus anti PWD people as also i myself am a Reverend minister in a charity o religious organization, finally a Minor office lackey told my now upset stressed angry wife ” you can stay one night but the next night we are fully booked out you must go away ” well this person of low IQ is now playing lord and ruler over my wife and our family, my wife then consulted myself and with the Lords guidance we declaired that if this is the atertude of GO hotel Butuan then they can keep it and bo not need our money, we then proceeded to locate a far better and cheaper that nights hotel, thank you GOHotel Butuan for showing the general public of Philippines what rude,arrogant,racist,anti PWD, sexist staff that are employed by GO hotels at there butuan location, i fully believe GO hotels Butuan should be blacklisted until complete rude arrogant office staff have been preschool in public PR or better still all replaced except for the very helpful doormen, God bless and forgive the GO hotel Butuan office staff for there evilness. Signed Reverend Dustin.

Very nice experience booking hotel using trip.com. Very nice and clean hotel also my family love it

The place was beautiful and serene. We had a small issue regarding our dinner from the restaurant, but the staff were so kind and considerate that they made a huge effort to make it up to us. From missing an ordered food item to being given a free meal, that was a huge come back. We went from disappointed to being happy in the end. That pizza was delicious! Highly recommended.