Birmingham North Moor Hall Hotel, BW Premier Collection

Good location, nice restaurant with good selection on menu

Booked too room with ‘a view’, view was of the car park . Decor looking a little ‘tired’, and paintwork scuffed and chipped in places.

Set in a beautiful location , surrounded by a golf course and some very nice properties . The hotel /spa health club is full of character and very different to the norm . The health club and spa is obviously a big area of business for the hotel and much of the front car park is reserved for members . The hotel entrance hallways , bars and restaurant are wood panelled with a darkish wood which gives character but I felt some areas and certainly my room could do with a freshen up . It was nice enough, well appointed and reasonably comfortable . I decided to have a pizza and a glass of wine in my room and it was delicious . My only real complaint is a common gripe of mine , in that when I checked out at 7am the person on the desk , I assume the night clerk, had no clue how to work the computer to produce invoices etc. the queue of two of us took an age to get released and the efforts of the clerk were painful to watch .

The cleanliness was not up to high standard considering i paid £330 for the room for the night. The toilet door did not have a lock and did not close properly. There was two water cans and two sparking water with two crisps.

Stay was a short business trip. The staff are friendly but it almost seems robotic. Room was not cleaned very well. There was no shower gel the first morning so i removed the top of bottle and left it in the bath to show it needed replaced. It was still there when i came back so i can assume the bath/shower hasn't cleaned. Went ot irder room service and that wasn't available so I was booked into the restaurant which was a carvery. Food was fine.

Rooms very tired , have to book hour slot for pool/spa !!!! Never heard of this before ! Will not be coming back

a very comfortable and enjayable stay in a fabulous setting

My stay was horrific! I booked a room with a lot of space and a big bed, the shower and bathroom was not up to standard. My room was also right next to the events venue of the hotel and the music was blasting. I was told that the party would end around 12:30am. I was told that there were not many rooms left. I got reception to show me to around 5 other rooms. Two of these were again, next to the events rooms and the music volume was insane, one room smelt of smoke, the other of damp and the 5th that I decided to spend the night in was tiny and cramped, it was hot and the bed was a joke!! Very uncomfortable. The porter did bring me chips and a coke and the next day my pizza and 1 beer was taken off the bill. Breakfast was also terrible for a 4 start hotel. After spending GBP160 for my room, an hour looking for a new room and the above mentioned I will never book into this hotel again or recommend it to others.

Ceiling in the bathroom had mould - not what you’d expect from a 4 star establishment