Tongli Lake Resort (Phase II)

Clean and comfortable hotel. Good location and near the tourist attraction.

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

這家酒店到底賺不賺錢啊，怎麼感覺我們好久都沒有住過服務/設施這麼好的酒店了。酒店本身沒的説，尤其是對帶孩子的家庭，室內室外各種遊樂設施， 早餐選擇種類很多，晚餐收費也很合理，連酒水都是包含的，這次不巧還遇到了颱風，還很慶幸我們在酒店，兩個孩子完全不會無聊，一樓的各種蹦床，電影院，沙坑，樂高等等已經夠玩大半天，兒子還嘗試了陶藝。 游泳池也符合小朋友的小池子，孩子們玩個大半天不成問題。 還讓我們特別感動的是所有服務人員，尤其是我們的管家餘婷， 對我們非常照顧，各種問題解答，尤其是刮颱風，所有人員都很盡心盡力，額外安排親子活動，太理解家長了。 極力推薦！

第一次入住前台辦理有點慢等了很久才辦理好，但不影響後面的各種體驗，孩子玩得很開心，早餐和自助晚餐都很豐盛，吃食新鮮種類繁多。管家服務非常貼心，隨問隨答。唯一遺憾的是這次是颱風天，很多項目取消了，以後出行前要先看天氣

在附近兩家酒店對比了很久，最後選擇了同裏湖二期，還特地訂了湖景帶陽台的房間，就是想休閑的坐在陽台看看湖景喝喝茶，但是酒店樓下的有個同裏湖的死角，很多綠藻卡在角落發酵味道特別難聞，所以當時就有點後悔訂了這裏，住了2天，除了剛到房間後來都沒敢在開陽台門。酒店設備也的確舊了，半夜想把空調風量調小點，結果遙控器亂碼了，不想家屬被吵醒，等到天亮才讓服務員來重啟；洗澡的時候淋浴房開冷熱水的龍頭滑牙了，結果無法調冷了，頭髮洗了一半衹能硬忍着洗完。 哎……其實對比近期住的品牌五星酒店，從設施和環境上挺不滿意，特別是環境。 不過，酒店服務真的是好，不但有管家，進出酒店大堂一直有酒店漂亮姐姐提供諮詢服務，對我們提出的意見，也能立馬回覆以及能力範圍內的解決。酒店早餐豐富，就連粥的品種就有4-5種，其他品類該有的都有。 酒店房間還是比較大的，功能配備也比較全，衞生間的雙台盆和品牌全自動馬桶也是目前住過五星酒店見過最高級的。 如果沒有周邊環境的問題，總體還是能滿意的，但……從入住的角度講，花了湖景房間錢，沒有享受到湖景的環境，心中還是覺得不太值得的，好在服務加分了，希望酒店能和河道治理部門協同解決環境問題吧。

酒店有點年頭了，但房間裏很乾凈，非常適合佛系低幼遛娃，明年夏天會再來。 服務超級棒！有求必應，可以要床上圍欄，房間裏的傢俱角都被防撞條包住了，窗外湖景很美。唯一缺點是樓下的水溝不好維護的話建議可以填上了，徒增臭味。 小寶寶可以玩的地方很多，因為天氣還是很熱幾乎兩天泡在酒店沒出去，但一點也不無聊，有小寶寶的爬爬區，也有大一點寶寶玩的蹦床室和觀影室，有點舊了，如果能更新下就更好。 自助餐中規中矩，該有的都有，味道和口感都可以提升，酒水有紅、啤，有黃酒超級好評！

酒店很貼心，辦理入住後有管家直接帶到房間，路上也介紹了酒店哪裡遊玩的項目，提前跟我們安排好了寶寶床圍。房間衞生也還乾淨有浴缸還提供一次性浴缸袋，細節很到位，房間風景也不錯，陽枱面對着湖，就是一定要注意關好紗窗防蚊蟲。 晚上客房部還給小朋友送了雪梨銀耳湯和小餅乾，保温杯裝着熱的，真的很貼心。 還有表揚一下管家曼曼也是很熱心，耐心解答所有問題，很不錯！ 酒店自助餐品種還算挺多的，就是口味可能有點欠缺，早餐自助品種也很多。 泳池有兩個，一個大的，一個小孩專用的，還有租借游泳圈和浮板。 第二天退房還送了小朋友一盒積木，小朋友很開心。

性價比不錯，專為親子打造，小童樂園、小火車、小童電影院應有盡有，游泳池大人小孩都可以使用，水温正好環境很乾凈，晚上可以去逛逛同裏古鎮步行過去衹要15min,會提前安排管家與我聯繫，這次的管家是餘婷提前聯繫並告知注意事項，入住這幾天會一直關心我們，小孩子也好大人也好都照顧到了，如果有機會會再次入住