Grace Hotel

Grace Hotel Reviews

Grace Hotel

No.77 Shihu East Road, Suzhou, ChinaView Hotel Details
Grace Hotel
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1 night

Grace Hotel Guest Reviews

4.7/5
Outstanding
1234 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1234)
Positive reviews(1210)
Reviews with photos/video(127)
Friendly front desk staff(277)
Large rooms(123)
Delicious breakfast(81)
Easy to get around(80)
Close to metro(46)
Convenient parking(31)
Has rooms for families(7)
Nice bathtub(7)
Negative reviews(24)
seamanbobo
Queen Room With View
Stayed in Feb 2023
Business travellers
66 review
5.0/5
Outstanding
Posted on May 6, 2023
very new hotel. very very good stuff. especialy the bartender Renay. He is great guy. You should give him a big salery rise.w
Ngọc Mạnh
Special Queen Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Oke suggested to live here
Response from Property: Happy Chinese New Year! Thank you for your stay, we are delighted with your support. We look forward to seeing you again!
Arsal
Premier Twin Room
Stayed in Oct 2021
Friends
18 review
4.5/5
Great
Posted on Oct 4, 2021
Amazing and very comfortable
Guest User
Special Queen Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 25, 2024
A stay that exceeded expectations. The front desk upgraded our room type. The room is very spacious. The bathroom hardware is all Kohler, and the shower water pressure is very good. This price is worth it. It's just that the lobby, corridors, elevators and other public areas are a bit old and a little old. But I am very satisfied to be able to stay in a hotel with this configuration at this price. The surrounding area is quite lively, with many restaurants and hotels, and there are fast charging stations in the parking lot. It's not too far to go to the old city of Suzhou or Taihu Lake.
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Guest User
Family Suite
Stayed in Jun 2024
Family
3 review
4.2/5
Very Good
Posted on Jun 22, 2024
The room is very good, it is a suite, the price is very affordable, the room is very nice, the hotel front desk guy also gave breakfast coupons, the breakfast is also delicious. But the hotel parking lot security guard (it seems not the hotel security hotel) has a bad attitude, we forgot to ask, the hotel front desk did not tell us to scan the code to leave the parking lot, and then the security guard called to ask how to get out of the parking lot, the security guard came up and said "which exit to take what exit", and said "I don't know how you get out, ask the hotel to scan the code", we asked which code to scan, and said "you ask the hotel, how do I know what code to scan to get out", haha, it's the first time to go out, I definitely don't know, of course I have to ask, so we owe him the same attitude, and then when we went out, we got a puncture, and we went to fix the tire again, which is really a waste of time. I hope the hotel can talk to the security guard, we are here to travel, not to be bullied! ! !
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Guest User
Discount Twin Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 14, 2024
This time I stayed at your hotel and I was very satisfied with the experience. First of all, the receptionist Xiao Yang at the front desk provided enthusiastic service, and also upgraded the room and catering, which was very cost-effective. The room was large, the facilities were intact, the environment was comfortable, and snacks were delivered in the evening, which was very heartwarming. I will stay here again next time.
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Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Discount Twin Room
Stayed in Jun 2024
Other
50 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel upgraded the executive twin room, which has a shower and a bathtub. The hotel has its own parking lot, and parking is free. The hotel breakfast is not bad. Today is the Dragon Boat Festival, and there are rice dumplings for breakfast. Milk and snacks were also delivered in the evening. You can take the subway line 4 to visit Panmen, which has a beautiful night view.
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Guest User
Discount Twin Room
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The front desk lady, Xiao Pei, is very nice, very pretty, and very welcoming. I will stay here again next time I come here for something. It's great.
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Response from Property: Dear guests: We are glad that you and your friends have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Guest User
Discount Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 11, 2024
The service is very good, the facilities are a little old, but the overall cost performance is still very high, it is worth recommending
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Response from Property: Dear guests: Hello! Thank you very much for choosing Suzhou Yajie Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Guest User
Family Suite
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
This hotel experience really brought me more surprises than expected! I originally booked a family suite temporarily, but I didn't expect it to have such a delicate layout design. Every space is used just right. It is spacious and warm, and the scenery is good. Especially from check-in to check-out, the hotel manager Xiao Yang's thoughtful and professional service impressed me even more. Looking forward to your next visit!
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Response from Property: Dear guest, hello! Thank you for taking the time out of your busy schedule to write such a detailed and thoughtful review for us. Regardless of the hotel's room season, we will continue to provide warm, thoughtful and meticulous service as always. Looking forward to your next stay!
Haishe
Family Suite
Stayed in May 2024
Family
4 review
4.3/5
Very Good
Posted on May 3, 2024
I decided to come to Suzhou for the May Day holiday and booked a family room in this hotel. The room is quite large, with a bedroom and a living room. There is a large bed and a single bed in the bedroom, which can sleep 3 people. There are 2 bathrooms, which is particularly good. There are small gifts for check-in, which are some snacks. There are also small snacks for check-out, and parking is free. The service attitude is also very good. Don't expect breakfast, it is a very ordinary breakfast, just fill your stomach. The coffee is bland. But other aspects are good, especially Xiao Yang and another lady who registered at the front desk are very friendly and enthusiastic. This hotel is about 600 meters away from Longhu Tianjie, where there is also Shihu East Road Station on Line 4. It is a little far from the city center, but the price-performance ratio is quite high.
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Jienigui~
Privilege Queen Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 5, 2024
The room was upgraded for free. The room was clean and tidy. There was an iron. The bathroom was clean and spacious. It was very comfortable to live in. You can see Suzhou clearly from the window. The night view is great.
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Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a star-level standard. We look forward to your next trip, and we can create more perfect service for you.
Guest User
Premier Twin Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The parent-child room is great, not only spacious and clean, but also has a great view outside the window. The hotel also gave away free snacks, but I didn't take a picture because they were eaten by the children. In the end, I could only take a picture of the beautiful view outside the window. In addition, the front desk girl Xiaodie is also very nice. Thank you. I will definitely come again next time I come to Suzhou. I highly recommend it!
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Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Chenjideyun
Privilege Queen Room
Stayed in Apr 2024
Business travellers
21 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The former high-end hotel under Jinjiang Inn changed its name after operating for a few years. The decoration and facilities are not new, but the service is still very good, the location is convenient, the subway station is within a ten-minute walk, and parking is free.
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Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
wenjuwang
Discount Twin Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 3, 2024
Very happy with the price/performance ratio, good service, worth recommending
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!