Ulasan GRACE SELECT HOTEL(Suzhou Jinjihu)

Jawapan daripada Pihak Penginapan: The hotel is approximately 4 km / 12 minutes from Guanqian Street, about 6 km / 18 minutes from Shantang Street, and around 5 km / 15 minutes from Humble Administrator's Garden. It is a 3-minute walk to Donghuan Road Metro Station Dear guest, we sincerely apologize that your stay did not meet your expectations. We feel deeply sorry for the smoke odor in the room, as well as the wall stains and peeling wallpaper you encountered, and we truly accept your criticism and feedback.We have immediately informed our housekeeping and engineering departments about the smoke smell on the 5th floor and the hygiene and wall damage issues in Room 588. We will carry out thorough ventilation and deodorization on the entire floor, conduct deep cleaning and disinfection of the room, and arrange for professional maintenance to fix the peeling wallpaper and clean wall stains to prevent similar issues from happening againThe hotel is right next to Donghuan Road Metro Station, providing convenient access to Guanqian Street and Humble Administrator's Garden. The iconic Gate of the Orient can also be seen from a distance. We always strive to serve our guests with a convenient location and quality environment.Once again, we sincerely apologize for the unsatisfactory experience caused by our oversight. We will earnestly improve our facilities and services, and hope to have the opportunity to make up for your experience and welcome you back with a renewed and better environment.

Jawapan daripada Pihak Penginapan: The hotel is approximately 3km/10 minutes from Jinji Lake, 3km/10 minutes from the Gate of the Orient, and 5km/15 minutes from Pingjiang Road. It's a 3-minute walk to the Donghuan Road subway station. Dear Guest, we sincerely apologize that your stay did not provide you with a comfortable and reassuring experience. We feel deeply ashamed and remorseful that you left with a negative experience despite your high expectations. Regarding the hygiene and facility issues you mentioned, such as the strong smell of smoke in the 3rd-floor room and the inability to close the window, and the cigarette butts on the windowsill and sticky floor in the 4th-floor room, we have immediately reviewed and verified these issues. Your feedback completely deviates from our service standards, especially the inappropriate response of "economy hotel," which is seriously unacceptable. We have severely criticized and educated the relevant personnel. Furthermore, the replacement room still had a defective curtain that blocked light, reflecting a significant loophole in our room inspection and acceptance process. We have ordered management to conduct a thorough inspection of all rooms in the hotel, completely rectify key issues such as doors, windows, linens, and cleaning procedures, and prevent such situations from recurring. Located near Jinji Lake and the Gate to the East, our hotel is committed to providing mid-to-high-end service to guests from all over the world. Your negative review is a stark reminder, and we sincerely accept your supervision and criticism. To compensate for your losses, we have arranged exclusive compensation for you. We sincerely hope to have the opportunity to make amends and regain your trust. We look forward to your next visit, and let us demonstrate the effectiveness of our improvements with concrete actions, presenting you with a high-quality stay experience befitting the Jinji Lake business district.

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed our good reception, convenient train transport access, and great location with a nice view during your stay at Grace Select Hotel Jinji Lake. Our team, especially our front desk colleagues like Naitang (Candy) and Xigua (Watermelon), works hard to make every guest feel welcome from the moment they arrive, and it’s fantastic to know their warmservice made a positive impression on you.We’re also glad you appreciated the hotel’s convenient location. Whether you’re traveling by train or exploring the city, we’re perfectly situated for easy access to some of Suzhou’s most iconic spots. Just a short journey away, you can wander the ancient lanes of Pingjiang Road, soak up the traditional charm of Shantang Street, or admire the modern skyline at the Gate of the Orient (东方之门). The beautiful views of Jinji Lake and the surrounding area are also something our guests often mention, and we’re delighted you got to enjoy them too. Your kind words mean a lot to our entire team, and we hope to welcome you back to Grace Select Hotel Jinji Lake again soon. Whether you’re returning for business or to explore more of Suzhou’s unique blend of old and new, we’ll be here to ensure you have another memorable stay.

Jawapan daripada Pihak Penginapan: 酒店距【金雞湖】約3km/10分鐘，【東方之門】約3km/10分鐘,【平江路】約5km/15分鐘，步行3分鐘到【東環路】地鐵站。尊敬的賓客，非常感謝您抽出寶貴時間為我們寫下如此暖心的好評！看到您對酒店地理位置、出行便利度以及整體入住體驗都感到滿意，我們全體員工都倍感欣慰與鼓舞。我們酒店選址之初便充分考慮到出行需求，緊鄰地鐵站，就是為了讓每一位來本地遊玩的客人都能輕鬆暢行，快速抵達城市各處知名景點。從酒店出發，前往【拙政園】【獅子林】【平江路】感受江南古韻，或是打卡【東方之門】【金雞湖】【蘇州中心】領略現代都市風光都十分便捷，真正實現出行無憂、遊玩隨心。您的認可，是對我們服務與品質最有力的肯定。我們始終堅持以賓客為中心，用心打磨每一處服務細節，致力於為大家打造舒適、安心、便捷的旅居環境，讓每一次出行都能擁有輕鬆愉快的體驗。再次由衷感謝您的選擇與好評，蘇州的四季皆有美景，古韻與新潮交相輝映，期待您下次再度到訪，繼續入住我們酒店，我們將以更優質的服務迎接您的歸來，祝您旅途順遂，萬事皆安，生活美滿！

Jawapan daripada Pihak Penginapan: Thank you for meeting me! In this bustling world, there are always destined opportunities between people. Invisible and intangible threads are intertwined, crisscrossing each other, entangled and caring about each other. We will keep this detachment and happiness in our hearts. We are honored to be your good partner. Remember to come back often...

Jawapan daripada Pihak Penginapan: Thank you very much for staying. We will hold a training meeting immediately to improve the speed of breakfast reception. I look forward to your next stay.😘

Jawapan daripada Pihak Penginapan: 走在一起是緣分，一起走是幸福。 小格有了您的支持與陪伴，我們既欣慰又驚喜，我們一定會再接再厲，您的滿意是我們不懈的追求。 格雷斯精選酒店（蘇州金雞湖店）全體員工真誠期待您的再次光臨！

Jawapan daripada Pihak Penginapan: Oh, your praise is really perfect~~~The hotel rooms are very new and hygienic, and the environment is very fresh. The restaurant provides a healthy hot breakfast of freshly baked bread, freshly ground coffee, and local specialties. A customer provides high-quality and consistent services, allowing you to experience and enjoy life easily~~~Remember to go home often~~Grace❤️

Jawapan daripada Pihak Penginapan: [Free Parking] [Charging Stations] [Jinji Lake/Gate to the East/Suzhou University] Dear Guest, thank you for choosing Grace Select Hotel (Jinji Lake Branch) and sharing your stay experience! We are pleased to hear that you were satisfied with the room cleanliness, front desk service, and breakfast selection. To provide every guest with a rich and nutritious breakfast choice, we carefully prepare different food items every day, including hot dishes, snacks, fruits, and drinks, striving to meet diverse taste preferences. Regarding your questions about carpet cleaning and location, we have taken them very seriously and taken immediate action: The carpets will undergo a thorough deep cleaning, and the frequency of daily maintenance will be increased; The hotel is only a 10-minute drive from the [Jinji Lake] scenic area, and about a 20-minute drive from [Humble Administrator's Garden] and [Pingjiang Road Historical District], making it convenient to travel by taxi or ride-hailing service. We will also provide guests with more detailed transportation guidance and suggestions for nearby attractions at the front desk. Thank you again for your valuable feedback, and we look forward to your next visit! We wish you a pleasant stay!

Jawapan daripada Pihak Penginapan: [Free Parking] [Charging Stations] [Jinji Lake/Gate to the East/Suzhou University] Dear Guest, thank you so much for praising Grace Jinji Lake Hotel's service with "excellent environment, delicious breakfast, and attentive service"! Ensuring your comfort and enjoyment during your stay is our most cherished recognition. We understand that a clean and tidy environment is the foundation of a safe and comfortable journey, so we strive for perfection in everything from meticulous disinfection of guest room bedding to frequent cleaning of public areas. Breakfast, as the start of a vibrant day, features freshly prepared Suzhou-style pastries, Western dishes, and seasonal fruits and vegetables by our culinary team every morning, aiming to awaken your taste buds with diverse and delicious flavors, allowing you to experience the vibrant atmosphere of Suzhou right at the table. We are also particularly pleased to mention Pingjiang Road—the hotel is adjacent to this street that carries Suzhou's thousand-year-old cultural heritage, where you can easily encounter cobblestone streets, flowing water, and the aroma of tea in ancient alleys within walking distance. If you visit again in the future, we would be happy to recommend more locally themed itineraries, whether it's the morning market on Pingjiang Road or the evening light show at Jinji Lake, adding more surprises to your trip. We look forward to seeing you again and continuing to write wonderful stories between Grace Jinji Lake Hotel and you!

Jawapan daripada Pihak Penginapan: [Free Parking] [Charging Stations] [Jinji Lake/Gate to the East/Suzhou University] Dear Guest, Thank you so much for sharing your stay experience. We are honored to see your positive feedback on the hotel! We are especially delighted that you experienced the excellent service from our receptionist, Ms. Naitang. Efficient check-in and warmly responding to your needs are our basic requirements for front desk service, and your affirmation will motivate her to continue improving. The hotel is located in the heart of Suzhou, within walking distance of the [Metro Station]. Whether you take the metro to [Pingjiang Road] or [Shantang Street] to experience the charm of the Jiangnan water towns, or visit [Gate to the East], it is very convenient. The surrounding area also offers a wide variety of dining options, allowing you to easily enjoy local cuisine without worrying about transportation or dining. We are always committed to creating a convenient and comfortable accommodation environment for our guests, and we will continue to maintain this dedication in the future. We look forward to you choosing Grace Jinji Lake Hotel again next time you visit Suzhou, where we will provide you with an even more thoughtful accommodation experience!

Jawapan daripada Pihak Penginapan: [Free Parking] [Charging Stations] [Jinji Lake/Gate to the East/Suzhou University] Dear Guest, thank you for taking the time to share your stay experience, and thank you for recognizing the convenient transportation of Grace Select Hotel! We understand that convenient transportation is key to enhancing travel comfort. The hotel is adjacent to the [Metro Exit], just a few minutes' walk away, saving you a lot of hassle. Whether you want to visit the [Gate to the East], a city landmark, and experience the unique charm of modern architecture up close; stroll along the [Jinji Lake] and enjoy the pleasant lake views; or wander through the ancient streets and alleys of [Pingjiang Road] and experience the vibrant atmosphere of ancient Suzhou, everything is easily accessible from the hotel, readily meeting your different travel needs. In the future, we will continue to uphold our commitment to attentive service, constantly optimizing details, and striving to create a more comfortable and convenient stay experience for every guest. We look forward to your next visit, and exploring more of the beauty of this city with us!

Jawapan daripada Pihak Penginapan: Dear Guest, we are deeply sorry that your stay was so disappointing. We feel remorseful for all the issues you raised and have immediately forwarded them to the hotel management for a full investigation. Regarding the hygiene issues you mentioned, we have urgently arranged for our engineering and cleaning teams to thoroughly inspect and clean the lobby, breakfast restaurant ceilings, and public areas. Moldy decorations have been replaced promptly, and hygiene measures in the food areas have been strengthened to prevent similar incidents from recurring. Regarding the parking lot's water accumulation and mosquito issues, we will immediately inspect the drainage system and increase the frequency of pest control to create a comfortable environment for your stay. Regarding the elevator's operational efficiency and service standards, we have adjusted cleaning hours and strengthened staff service etiquette training to ensure efficient and courteous service. Regarding the room space and facilities, we will conduct a comprehensive evaluation and optimization to improve your stay experience. Your feedback is crucial to us, and we sincerely hope to have the opportunity to address these shortcomings. We welcome you to visit us again and monitor our improvements. If you have any questions, please feel free to contact the hotel front office; we are happy to assist you.

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for your recognition and recommendation of Grace Hotel! Seeing that you specifically praised the front desk staff Rongrong for her good service, she must be very happy. Our service can satisfy you, which is the most worthwhile thing~ The room is clean and hygienic, the breakfast is rich and varied, it is close to the subway and convenient for travel, plus the environment is comfortable and parking is convenient. These are the details we have carefully polished. We are happy from the bottom of our hearts that you can stay comfortably. Moreover, it is very convenient for us to go to Shantang Street and Pingjiang Road. Whether you want to feel the charm of the ancient street or experience the local customs, going out is smooth~ We will continue to maintain this intention and look forward to your next visit to continue to enjoy comfortable accommodation and convenient travel!