Hotel Kumarakom dengan Kolam Renang

We had gone there in first week of June, 2024 from Mumbai. Upon arrival , we loved the property and the rooms but unfortunately my 7 yr old daughter got sick and developed some kind of allergy at mid night. The doctors Mr Haris and Naturalist Mr Pratheesh came immediately and rushed us to the hospital which was 1 hour away in their private vehicle. My daughter had developed severe Urticaria and Angiodema which is life risking. They stood by my daughter for over 5 hours and didn't leave before she was okay. They were literally GOD sent . The whole team and staff helped us throughout our stay for 4 days and took care of us as a family. I am so grateful for their tremendous support during this time. Their kindness touched our hearts and will always remember them. Thank you for everything.

I had high expectations from a Taj property. The food selection fof breakfast and dinner was not impressive for Taj standard that I was expecting. I stayed on Munnar at Blanket and was blown away with their buffet options for Breakfast and dinner. Taj probably had 50-60% of that selection and not so tasty. My room was in the original house and I couldn't open the windows to enjoy the view since it lacked bug screens. I was looking forward to the spa and Taj fell short on that front too. I inquired about Sudhikara service. On the brochure it is advertised as 120 mins with plantain leaf wrap for Rs 10,000. I was told that now it's only 90 mins with towel wrap for Rs 10,000. How can you advertise one thing and offer another for the same cost? I ended up giving my business to someone else. I'll not stay at Taj property again.

الفندق جميل جدا و من أفضل فنادق كوماركوم لديه اطلالة على البحيرة و المسبح كبير جدا ، والطاقم متعاون و ودود و الخدمة جميلة ، و الغرف واسعة ، صراحة يستاهل الزيارة و بإذن الله لنا عودة لهذا الفندق الجميل ، شكرا لكل الطاقم ، أنصح الزوار بالسكن في هذا المكان👌👌🌹🌹🌹

I booked a 21-day Ayurvedic detox program at Niraamaya Retreats Backwaters & Beyond, expecting a 5-star luxury wellness experience. Unfortunately, it was anything but. In reality, this resort is not even a 3-star property, let alone 5. ✅ The Good ✔ Polite staff – They tried their best, but they are clearly undertrained and understaffed. ✔ Beautiful location – The serene backwater views could have been a highlight if the resort was well-maintained. ❌ The Bad 1️⃣ False Advertising 🏨 The resort is not a 5-star property. The facilities, service, and treatments are subpar. 🌿 The Ayurvedic program was poorly structured, and my prescribed medicine took 4 days to arrive, completely disrupting the detox plan. 2️⃣ Unhygienic and Neglected Facilities 🛏 Dirty rooms – Stained linens, dusty furniture, and unclean bathrooms. 🏊‍♂️ Private pool was dirty – The filters were off until I explicitly asked for them to be turned on. 🚿 Common areas were neglected – Bird droppings, insects, and a visible lack of maintenance everywhere. 3️⃣ Uncomfortable Accommodations 🛌 The bed was so stiff that I had trouble sleeping and woke up every morning with my whole body aching. 🚫 This is unacceptable for any hotel, let alone one claiming to be a luxury wellness retreat. 4️⃣ Unprofessional Service 🙅‍♂️ Staff lacked proper training and some struggled with English, making communication difficult. 🕷 A spider web (with what looked like a scorpion) at my doorstep took days to remove, until I finally requested it to be cleaned. 5️⃣ Unsupportive Management 📢 Management was not on top of running the operations. I felt the need to manage the staff for basic housekeeping and service. 🚨 The Ugly: I Had to Leave Early By the 5th day, I couldn’t take it anymore and left early, spending extra money to find better accommodation and treatments in Kochi. 💸 Instead of healing, I left stressed, exhausted, and financially strained. ⚠️ Final Thoughts: Avoid This Place!!! While the staff tried, the quality of the facility, cleanliness, quality of the program and poor service ruined this experience. This is not a luxury retreat, and I strongly advise against staying here…! Kerala deserves better representation than this.. 😞

This place clearly is past its prime from the looks of it. Our Deluxe Lagoon view room is past its ‘best by’ date. The furniture is fraying, the mirror has big stains, the room had a stink when we checked in, the aircon works only at one setting - 19 degrees. The woodwork has been shoddily repaired, the glass door has turned yellow with grime. The maintenance and upkeep of the property evidently de***ds serious attention. Sadly, when I attempted to show some pictures of the room to the ***agement, it barely caused any concern. I was informed that the extended Covid lockdown - and the tropical climate and moist air, has taken a huge toll on the property. In other words, we really can’t do much! However, supposedly a revamp of the property is underway - doesn’t help us though. While the explanation maybe valid, the nonchalant response was galling and totally unexpected. And any way, why shouldn’t we, as paying guests, expect better? At breakfast this morning, the papaya was un-ripened, the pineapple was overripe and discoloured. And the best. - they couldn’t find decent, fresh and ripe local bananas to serve! At lunch, the Thai green curry was spicy - so spicy and none of us four could eat more than one spoon. We refused to eat it and asked them to take it back. Yet amazingly, it appeared on our bill - no apologies offered. Naturally, we refused to pay for the dish. Quite eventful first 24 hours.

We booked presidential suite for our 25th wedding anniversary. It was an amazing experience. Special thanks to Rajeshwari who was amazing throughout, from booking to checkout. She even got us a cake and wine. Unfortunately my husband got ill just before our holiday but the staff made us really comfortable. Food was catered to his needs. I tried everything..Buffet and al a carte...Kerala Prawns were out of this world. Must try. There are such good activities, other guests enjoyed them but sadly we couldn't enjoy all of them. We both loved the view from our room and private pool. We got a much needed respite there. Calm, serene and relaxing. Next to visit is Big Banyan resort. Hope to get a similar treatment there.