Hotel San Miguel de Cozumel dengan Kolam Renang

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.

Mostly highs with just a couple small lows (would give it a 4.5 if that was an option) 1) The resort is pretty small and super chill. You're not going to find a bunch of music playing or foam parties - if that's what you're after I wouldn't go here (that's not what I was after so I was very pleased). 2) If you're booking straight through Marriott try to swing the all-inclusive package before hand, I wouldn't pay the $95 per person per day when you get there but if you check back often on Marriott you can snag if for pretty cheap depending on when you go, we got it for $30 per person per day on a deal and it was DEFINITELY worth that. 3) Since it's an all-inclusive OPTIONAL resort you don't need to just walk around with dollars bills for every single time you get a drink or anything else, just tip at the end on a room charge like you would anywhere else. I really enjoyed this after having been to a couple AIs where the staff expected a tip every single time they did anything. 4) Speaking of staff - Alex, who was working the beach service and the snack bar, was FANTASTIC. By the second day he knew what we were going to get to drink and was super speedy in getting the drinks and food and he was very personable. Even outside of Alex the entirety of the staff was also nice, everyone was smiling and seemed to really enjoy their jobs which makes everything so much more enjoyable. 5) The only real negative thing I could mention is the food options can get a little limited if you're going to spend a while there. There are only 2 main dinner restaurants and they alternate back and forth (but you can do room service, if you do swing for the AI I'd recommend this for sure as they only charge $3 for the delivery!) so after day 3 or 4 you'll probably get a little burnt out on the same food but we didn't stay longer than that and since our entire point for the trip was rest and relaxation we didn't bother leaving the property but there is a pretty highly rated place right across the street if you wanted some variety. It was definitely a nice and relaxing stay and exactly what we were looking for so if you're looking for a nice chill place to spend 3-5 days I'd highly recommend it. Oh, also, they have a fan over the bed and it WORKS so if you get tired of being hot in hotel rooms you will love this place because boy does that fan make a HUGE different.

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