Hotel berhampiran Cox’s Creek Reserve, Sydney

Positives - Easily accessible bus stop right out front - ID and card details to check in so no annoying bond held - EXCEPTIONAL customer service!! The lady at check in was so warm and welcoming and made me feel like a valued guest which is so refreshing as having stayed in many budget price point accommodations over the years great customer service is definitely not the norm so I thank them greatly for that. - Excellent price point paid $85 for the night - Great standard of cleaning - Quiet - Microwave available in common area Negatives - The plastic stool was very short and uncomfortable. - No tea bags or anything in the room, says all removed due to COVID prevention but doesn’t really make sense considering everything e.g. soap bars, bed sheets, are all going to be handled and put in the room so how individually packaged coffee/tea is higher risk I don’t understand.

You’ll want to read this, its GREAT!!! My partner and I checked into the Greenacre Hotel on November 24th. After checking in, the desk clerk brought us to the entrance of the hotel building and handed us our room card keys. He then said to us “ The bathrooms are located down the hall outside of your room so don’t leave your room without your cards. You also need them to get into the building so make sure to always have your card on you. I don’t want to receive a call in the middle of the night that you’re locked out of your room”. Totally reasonable , I can understand how that could be frustrating. Many people, throughout the night, forgot their cards in their rooms. How do I know this? They body checked themselves against their door screaming “ let me in”. That wasn’t even the bad part. That I could put up with. The next day, my partner and I woke up early because we had an International Flight to catch. My partner went downstairs to load the car and then I followed about 10 minutes later. When I came outside the building, my partner shouted something at me but it was to late. The door to the building shut behind me. What my partner yelled at me was “ Don’t let the door close, the card isn’t working”. When I tried my card on the door, it just beeped and flashed red. I tried my partners card, the same thing happened. We were locked out and we had to return our rental car within the hour and catch our flight. I immediately called the desk clerk/manager. I told him what happened and his response was “ What do you want me to do, I’m in bed”……..well here’s an idea for you, GET OUT OF BED!!!!!!! I WAS FURIOUS!!! We had both of our cards and it was nowhere near checkout time!!! What kind of response is that, here’s the correct response: “ Oh my goodness, I am so sorry sir. I am currently unavailable but I will send someone there to open the door. Again I cannot apologize enough, this is totally unacceptable. Please send me an email at your earliest convenience and I will provide some kind of compensation, this is truly unacceptable. There will be someone there within the next half hour. Here’s my personal number in case he doesn’t show.” But of course that was not his response. After a bit of arguing, he let me know that someone was going to be opening up the bar downstairs within the next half hour. So, we waited. After a half hour, a gentlemen did show up and I have to give him praise. He moved with urgency and at the end of the day got us back into the building and we made our flight. I still can’t get over “ I’m in bed” , what is that! I’ve worked in the tourism industry for 5 years and this whole experience was just totally unprofessional. I’m looking forward to your response.

Checking in at reception was unusual as it was in the front bar and being asked out to remove our son as reception was next to the pokies. Paid for 2 rooms as I thought it was going to be a double bed in one room and a single in the other. Turned out to be a single AND a double in both rooms. All I could smell in reception was cigarettes. Got to our rooms and it was cold and noisy. Air conditioner wasn't working properly or not at all. The windows weren't able to be locked and when closed, the road noise coming through the two glass panels was terrible. Bathroom was a little small but it was clean. The bed was terrible, have to say what sleep we had, was the worst sleep ever. Went to the front bar to buy a cans/bottles of soft drink and being told they don't sell them there, you have to go to the pizza bar next door. All good, on the way back through the front bar, asked for a mixer bottle like scotch and cola or bourbon and cola and then being told we don't sell that here. What kind of front bar is this? We were to stay for 2 nights but just bit the bullet and booked another hotel closer to the airport.

Second stay here, and almost as good as my first late last year (room & view slightly better from 10th floor room overlooking Bankstown Oval last year, than from 6th floor on this occasion). Nonetheless, very clean room, good TV and quality in-room facilities. Water pressure good; & quality body wash & moisturiser provided in the bathroom. Once again I enjoyed the array of restaurants conveniently located in the adjacent sports club. Kevin & his colleague were exceptionally warm & helpful upon our arrival. Will continue to stay here whenever I visit Bankstown.

Fantastic hotel and close to everything in each direction you take. Train station on 2 minute walk with plenty of surrounding shops for huge of amount of food outlets,drinks,haircuts,ect ect the list goes on..major shopping centre less then 5 min walk(kmart,coles,big-W,woolworths ect) Easy check-in friendly hotel staff Room was fantastic for just under a week stay for a function over at the sports club Comfortable bed with decent pillow,very clean room and bathroom were it looks like its brandnew or renovated or cleaned well after each patron,kettle,tv aircon in rooms usb outlet in the wall.Did bring earplugs for my stay as it is next to the road where you might get sound of traffic or the pedisatrian walk beeps allnight which i was warned about earlier anyhows. Easy check out with a drop box on the wall on the way out for early morning departures.

房間很乾淨，接待人員很親切，停車也方便。裡面沒有電梯，如果有行李的話可能會有點不方便，隔壁有加油站跟小超市，也有速食店。

The service was great, the pillows and bed were the comfiest, the meal down at the dining room was a 4/5 only because Im use to a certain parmy not one with eggplant on it and it wasnt a tomatoey sauce it was different, the room needed a mini fridge though as we couldn't keep anything cold. Other then those couple of things it was a great stay.

酒店房間乾淨整潔，淋浴間和廁所超大，贈送酒水券，可以到樓下的小酒吧免費領取一杯啤酒，bistro的飯菜好吃不貴，就是早上得11點才開門。一樓門口的陽台和beer garden都可以抽煙，貼心，還有遊戲機室可以****，一站式服務。走的那天想在悉尼多轉轉，前台還給免費存箱子，我想付費都不給機會，態度非常好。現在正在等bistro開門吃炒麪，晚上回來拿包的時候再吃喝晚飯然後去機場。雖然離市區差不多20公里，但出門就有地鐵站，去哪都方便，機場出來就辦了opal公交卡，想去哪就去哪。本來想再續一晚的，奈何沒房了，有房的已經over the budget了。總而言之，性價比超高，下次來悉尼再住這

Staff were fantastic and very welcoming, easy check in service at the bar. Rooms where good and clean, well suited for a family of 4 like us. Our room had two single beds and a double bed. Plenty of parking out the side of hotel as well. Great pub as well.