Hotel berhampiran Downtown Plaza, Sydney

It has already been a little while ago that we stayed at the Rydges hotel in Campbelltown. We did not have the best experience and I did not think about leaving a review straight away. My son asked if I wanted to join him to an Athletic carnival in Campbelltown. As a surprise he splurged and booked a room which was 299.00 per night. He studies in Wollongong so I felt this was very special to spent such an amount on an overnight stay. Unfortunately the room was poorly cleaned. Dust on the floorlamp, hands on the walls and phone, hair in the cups, bathroom walls unclean. I adressed this at the reception when we went out for dinner and was asked to mention it again upon checkout. Nothing was cleaned after mentioning. When we checked out, about sn hour later a lady called us to apologise. She sais rooms were normally thoroughly cleaned and she would pay extra attention to it. I appreciated the call and told her that. I guess I was just expecting something more. Maybe a discount voucher for a next visit or a discount. Our son is only 20 and was disappointed that the room did not live up to his expectation. Especially as 300 per night would have provided him food for a week 😅 Anyway, I thought to let it go but it keeps on popping into my head. Hence the belated review. To keep a customer you need to make them feel valued and special. Unfortunately we did not feel like that after our visit.

Very good stay here at the ibis for what i needed at the time. Very quiet comfortable living for the price and close to everything i needed. Comfortable bed and quiet clean room. Across the road literally got some good fast food joints oportos harrys pies and peas and the kebab shop otherwise a minute or two walk from kfc and maccas if in fix of a good meal and dont want to drive other wise vending machine on the groundlevel if not very picky Counter staff were fantastic and helpful even when i had to check out a day earlier due to unforseen circumstances even let me know that my phone charger i left behind in a rush would be put out the back which even idk when ill swing by again this year but the thought and gesture was enough to show good form from the manager!

The executive suite room itself was extremely clean. The kitchen all the utensils and everything needed. Massive king sized bed. Air-con worked well. Shower water pressure was amazing too. The reason for 4 stars, I stayed over the Easter weekend. There was kids constantly running up and down the corridor and shouting loud the whole time I was there. I seen the parents at the end of corridor and asked if there’s a chance they could try keep the noise down, but there was a language barrier and they said they couldn’t speak English. The reception closes at 5pm and reopened at 9am the following morning. I checked out very early, well before they opened so nothing I could do as the number that was left for “after hours” wasn’t answered. Yes I would recommend this place and yes I would stay again but this experience did put a bit of a dampener on it.

Lovely lady booked us into a ground floor room with parking outside the door. Just on a one night stay on trip from Qld to Victoria. Bed very comfortable and shower plenty of pressure which I love. We ate at the Chinese restaurant on site which was excellent food. Took off early in the morning and left my iPad behind in the room. Had a phone call from reception when the cleaner found it and took it to reception. The receptionist said no problems, they would express post it back to me that day, which they did. Good old fashioned service and honesty. Thank you to all concerned.

I had such a good stay there. The room was clean and comfortable, the staff were particularly excellent - every person was incredibly kind and friendly. Binay was really lovely and helpful and Jandro, the manager was wonderful and always had an incredibly welcoming smile. I wasn’t expecting such a good experience considering how cheap it was, right in the heart of the city, but the hotel ticks all the boxes. I would definitely recommend this, and I’ll definitely be coming back!

The hotel location is basically a walkin distance from almost all of the famous place to visit. Also very near from Museum train station, then you can go to everywhere. Self checking and checkout available, then if your room is now available, also you can take it.

We stayed for two nights at the end of May. Our room was quiet & clean even if in need of a refurbish, which presumably, going by the building works going on, is in progress. The building works didn't impinge on our stay at all. Our breakfast (which was included in our room rate), was surprisingly good. The area it was served in was very clean and bright. We found all the staff to be pleasant. Being able to checkin & checkout on line made things move quicker, especially the checkout. The cost of accommodation in the city is very high so we were pleased that Song Hotel was a bit more affordable to us.

I'm sorry to say, but the car parking information is quite misleading. I used Trip.com to search for my accommodation. I was renting a car so I needed a car parking space. Trip.com gives you the impression that this hotel provides parking for an extra fee. It gives you a price based on how long you'll need a parking space for. It quoted an overnight stay of $85. Upon arriving at the hotel, the clerk informed me that the hotel does not provide parking and that there is a third party car park I can use. He told me it would not be expensive (around $80 to park my car overnight) I drove to the carpark and saw that parking was $35 per hour and a maximum rate of $85 for an overnight stay. So far, so good. I left my car inside the car park from 9pm until 5am. Upon exiting the car park, I was charged $150 which was almost double what had been informed to me. I felt cheated and fleeced because there's nothing I could do about it as I needed to get to the airport that morning. I hope the hotel at least got their share of the plunder for luring me into such a scam. I don't want your trip coins are anything like that. I just want honesty and this hotel did not provide it. I need to do this trip regularly in the future and it's clear to me this hotel is not interested in repeat customers.

The female manager at front desk is very arrogant. She refuses several of my requests just saying it’s their rule. The hotel charges exceptionally high because it’s a hot season supposedly but in fact it’s just a motel. What’s worse, the property is next to a beautiful park, but the windows are sealed. The air cannot circulate inside room.