Ulasan The York by Swiss-Belhotel

Jawapan daripada Pihak Penginapan: Dear Yangui,Thank you for your wonderful 9.5/10 rating and for taking the time to share your experience. We’re glad to hear that our convenient location and value for money contributed to an enjoyable stay.We apologise that the swimming pool was under renovation during your visit and that some facilities felt a bit dated. These improvements are part of our ongoing efforts to enhance the guest experience, and we hope you’ll notice the upgrades on your next stay.We truly appreciate your feedback and look forward to welcoming you back in the future.Regards,The York team

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and regret that your stay did not meet expectations.Please accept our sincere apologies for the cleanliness concerns in the bathrooms. This is certainly not reflective of our standards, and we have addressed the matter with our housekeeping team to ensure it is handled immediately and does not recur.We are also very sorry about the air conditioning issue and the inconvenience caused by the leaking water. Maintenance concerns should be resolved promptly, and we regret that this was not fixed during your stay. Your comments have been shared with our maintenance team for urgent review.We genuinely regret that you felt your stay was not worth the money, as providing comfort and value to our guests is very important to us. Your feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention.We hope you might consider giving us another opportunity in the future to provide the quality experience you deserve.Regards,The York team

Jawapan daripada Pihak Penginapan: Dear Traveller SA,Thank you so much for the 10 out of 10 rating! We're thrilled to hear you enjoyed your stay and found the apartment well-equipped and convenient for your work trip. Being within walking distance to Circular Quay is definitely a plus! We hope to welcome you back next time you're in Sydney.RegardsThe York team

Jawapan daripada Pihak Penginapan: Dear Jens,Thank you for taking the time to share your detailed review and for rating your stay 9 out of 10.We’re delighted to hear that you enjoyed our central CBD location and found the apartment spacious, as well as our housekeeping team friendly, accommodating, and attentive. Your kind words about our staff are truly appreciated and will be shared with the team.We also value your constructive feedback regarding the dated furnishings. Your comments about the bathroom, kitchen, balcony furniture, and bedding options are noted, and we understand how these elements impact overall comfort. Please be assured that we continually review guest feedback as part of our planning for future upgrades and improvements.Thank you again for staying with us and for providing such balanced and helpful feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Regards,The York team

Jawapan daripada Pihak Penginapan: Dear Anson,Thank you for your kind feedback! We're delighted to hear you enjoyed our convenient location and had a pleasant five-day stay. We truly appreciate your support and look forward to welcoming you back on your next visit!RegardsThe York Team

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay, particularly with the air-conditioning and cleanliness. This certainly does not reflect the standards we aim to provide.Please accept our sincere apologies for the inconvenience and the disturbed rest you had as a result. We have addressed the air-conditioning fault immediately and have reminded our housekeeping team to ensure all rooms are thoroughly cleaned and inspected before guests arrive.We appreciate your comments as they help us improve. I hope you’ll consider giving us another opportunity to provide you with a much more comfortable and pleasant stay in the future.Regards,The York team

Jawapan daripada Pihak Penginapan: Dear Guest,Dear Guest,Thank you for your feedback. We're sorry for the inconvenience caused by the pool closure during your stay. We understand how important this amenity was for you and your family, especially when travelling with children. However, please note that all information regarding ongoing construction and temporary facility closures has been updated across all our booking platforms. We sincerely regret if this was missed during the booking process and appreciate your understanding. We hope to have the opportunity to welcome you back in the future under better circumstances.RegardsThe York Team

Jawapan daripada Pihak Penginapan: Dear Cupoftash,Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed our convenient location, spacious studio, and in-room facilities. It’s great to know you found the updated furnishings comfortable and the balcony a nice place to relax.We truly appreciate your recognition of the ongoing upgrades, as we are committed to continually enhancing our guest experience. We’re so pleased your stay was enjoyable, and we look forward to welcoming you back again soon.Warm regards,The York Team

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your detailed review! We're thrilled to hear you enjoyed your spacious and clean studio apartment, as well as the convenient amenities like the kitchen, washing machine, and balcony with city views. We're also glad the location worked well for you, with easy access to Wynyard Station, Circular Quay, and The Rocks. It’s wonderful to hear that our staff made your stay even better with their helpful and friendly service. We’d love to welcome you back on your next visit to Sydney!RegardsThe York team

Jawapan daripada Pihak Penginapan: Dear Tik Sin,Thank you for your perfect 10 out of 10 rating! We're glad you enjoyed the clean room and convenient location near the train station. We appreciate your feedback and hope to welcome you back again soon!RegardsThe York Team

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the perfect 10 out of 10 rating! We’re so glad you loved the apartment, our central location, and the service. It’s great to hear you found your stay to be such good value. We truly appreciate your kind words and look forward to welcoming you back again soon!Regards,The York team

Jawapan daripada Pihak Penginapan: Dear Anna,Thank you for your feedback and for rating your stay 3.5 out of 5.We understand that parking convenience is an important part of the guest experience. As we are located in the heart of the city, space constraints and the original building design mean that parking is not available directly at the front entrance. The parking access is located at the rear of the building, which is a common setup for many CBD properties.We appreciate your understanding of the challenges that come with a central city location, and we hope that our convenient location and overall stay experience helped make up for this inconvenience. Thank you again for sharing your comments, and we hope to welcome you back in the future.Regards,The York team