Novotel Sydney Olympic Park

Ulasan Novotel Sydney Olympic Park

Novotel Sydney Olympic Park

11A Olympic Blvd, 2127 Sydney Olympic Park, New South Wales, AustraliaLihat Butiran Hotel
Novotel Sydney Olympic Park
Novotel Sydney Olympic ParkNovotel Sydney Olympic ParkNovotel Sydney Olympic Park
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga

Ulasan Tetamu

8.5/10
Very good
41 ulasan
Ulasan yang disahkan
Location9.0
Amenities7.7
Service8.6
Cleanliness8.8
Tapis mengikut:
Susun mengikut:
All reviews(41)
Positive reviews(36)
Reviews with photos/video(10)
Great location(10)
Negative reviews(5)
Guest User
Superior King Room with Balcony
Daftar masuk pada Mac 2026
Family
1 ulasan
8.0/10
Very good
Disiarkan pada 12 Apr 2026
The shower was to high for me as I have a disability with my knees and my hips. I can’t lift my legs that high to get up into the shower. I was in room 1637. So I could not have a shower.
Guest User
Superior Two Double Room
Daftar masuk pada Feb 2026
Family
2 ulasan
8.5/10
Very good
Disiarkan pada 9 Mac 2026
Great location close to the stadium but quiet noisy with a loud hum all night
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location near the stadium. We apologise for the noise you experienced during your stay and appreciate you bringing this to our attention, as it helps us identify areas for improvement.We hope to welcome you back for a quieter and even more comfortable stay in the future.Kind regards,Chelsea BeanAssistant Manager
Guest User
Superior King Suite With Balcony
Daftar masuk pada Nov 2025
Family
2 ulasan
4.5/10
Disiarkan pada 12 Jan 2026
Extremely Disappointing and Unacceptable We were charged twice for our stay at Novotel — once at the time of booking and again at check-in. When we questioned this at reception, the receptionist spoke to the manager, who confirmed that the duplicate charge would be refunded after checkout and sent to the finance team. It has now been over a week, and nothing happened. When we followed up, we were then told it would take 15 days to receive the refund. This is absolutely ridiculous. They had no issue taking our money instantly, but returning money they took in error suddenly takes weeks? This is extremely poor customer service, unprofessional handling of a basic billing issue, and shows a complete lack of urgency or accountability. Guests should not have to chase their own money after a hotel makes a mistake. Very disappointing experience. I will not be staying here again and would not recommend this hotel to anyone who values transparency and decent service.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback regarding your recent experience at Novotel Sydney Olympic Park. I sincerely apologize for the inconvenience you encountered concerning the billing error and the subsequent delay in the refund process. We strive to ensure a seamless experience for all our guests, and it is disheartening to hear that we fell short in this case.Please be assured that your comments regarding customer service and urgency have been noted. I understand how frustrating it can be to deal with financial discrepancies, and I appreciate your patience while our finance team processes refunds. We aim to handle such matters with the utmost efficiency, and I regret that this was not your experience.Thank you once again for your feedback. We value your input as it helps us improve our services. I hope you will reconsider your decision and provide us with another opportunity to serve you better in the future.Kind regards,Chelsea BeanAssistant Manager
Beirilliant
Superior King Room-Accessible
Daftar masuk pada Sep 2025
Solo traveler
12 ulasan
8.5/10
Very good
Disiarkan pada 30 Dis 2025
Overall a pleasant stay after the concert. Location is top, and within walk distance to the main venues.
Guest User
Superior King Room with Balcony
Daftar masuk pada Mei 2025
Couple
6 ulasan
10/10
Outstanding
Disiarkan pada 15 Jun 2025
Fantastic views easy to get to the gig
Guest User
Superior King Room
Daftar masuk pada Jun 2025
Business traveler
4 ulasan
10/10
Outstanding
Disiarkan pada 21 Jul 2025
Location is good, facilities were clean, and staff were really helpful. I would stay here again; it's just such a great spot to be able to get everywhere.
Guest User
Superior Two Double Room
Daftar masuk pada Jun 2025
Traveling with friends
2 ulasan
8.0/10
Very good
Disiarkan pada 4 Jul 2025
The location was very near the stadiums, which was where we were headed, therefore very convenient. There's mcdonalds and subway downstairs, too. No nearby convenience store, the nearest is an IGA about 10 mins walk. Almost no amenities inside the room - except the towel. But you can ask for slippers, water from the friendly reception. If you use tray service (get something delivered to your room), thats $5. So i suggest you get what you need from the recep and they are more than happy to assist.
Guest User
Superior King Room
Daftar masuk pada Dis 2025
Couple
2 ulasan
9.5/10
Amazing
Disiarkan pada 5 Mac 2026
Great stay, great service, and friendly staff
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay and that our team provided friendly and attentive service. Your kind comments are greatly appreciated, and we hope to welcome you back again soon.Kind regards,Chelsea BeanAssistant Manager
Sun Bo
Superior Two Double Room
Daftar masuk pada Mei 2025
Family
1 ulasan
7.0/10
Disiarkan pada 9 Jun 2025
They do not provide microwave in the room. We also need to ask for toothpaste and toothbrush. However the location is great for games or concert. The breakfast is nice but not many options.
Guest User
Superior King Room
Daftar masuk pada Apr 2025
Solo traveler
3 ulasan
9.0/10
Great
Disiarkan pada 26 Mei 2025
Pretty decent overall. Most amenities you have to ask the front desk for which is a slight hassle but nothing dealbreaking. Room had a slight damp/mould smell which was unfortunate but again, not detrimental or a dealbreaker.
Guest User
Superior King Room
Daftar masuk pada Nov 2025
Business traveler
11 ulasan
8.0/10
Very good
Disiarkan pada 8 Feb 2026
It’was good to me But wife is slow
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your stay overall. We also appreciate your comments regarding service speed and will continue to look for ways to improve our guest experience.Kind regards,Chelsea BeanAssistant Manager
Guest User
Superior King Room
Daftar masuk pada Dis 2023
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 26 Jan 2024
Everything is good
Bianchuixiaozheng
Superior Two Double Room
Daftar masuk pada Jan 2026
Family
9 ulasan
8.0/10
Very good
Disiarkan pada 21 Feb 2026
Similar to budget hotels in China, a little disappointing. Fortunately, the surrounding environment is nice; it's across from the Olympic Park, and there are plenty of restaurants like McDonald's, so it's quite convenient. There's also a subway station nearby. Perhaps the Ibis would be more cost-effective.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Bianchuixiaozheng,Thank you for your feedback. We’re glad you found our location convenient and enjoyed the surrounding area. We appreciate your comments and will continue to look for ways to enhance the experience for our guests.Kind regards,Chelsea BeanAssistant Manager
Guest User
Superior Two Double Room
Daftar masuk pada Feb 2026
Business traveler
1 ulasan
9.0/10
Great
Disiarkan pada 20 Mac 2026
The room was spacious enough for two people. Everything was good, from the room cleaning to the facilities. However, it seems the cost increases slightly if you visit before or after a sporting event. It was also suitable for watching the Women's Asian Cup, and I am satisfied.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found your room comfortable and enjoyed the cleanliness and facilities. We also appreciate your comments regarding pricing during event periods and will take them into consideration.We look forward to welcoming you back for another enjoyable stay!Kind regards,Chelsea BeanNovotel Sydney Olympic Park
Guest User
Superior King Room
Daftar masuk pada Ogo 2025
Solo traveler
16 ulasan
10/10
Outstanding
Disiarkan pada 29 Sep 2025
The front desk service was excellent; they were very responsive and provided detailed directions to the places I wanted to visit. I had dinner there, which was the best I'd had in the past few days. The only downside was the limited water supply; it was only available upon check-in and the portions were very small.
Teks AsalDiterjemah oleh Google