Hotel berhampiran Pieve di San Nicomede, Salsomaggiore Terme

I stay in many hotels as I run a cycle tour company. I have to say that this hotel and the attitude of the staff are probably among the worst I have experienced in many a year. Where do I start? We had booked an evening meal with a set menu and had asked that our gluten intolerant clients would have a suitable alternative. A Parma ham salad was proposed. When the alternative arrived it was a pack of Parma ham still wrapped in its plastic packaging (just as you buy it in the supermarket) dumped in front of each client on their plate. No salad, nothing else! The rest of the meal was also not as we had agreed and when we were complained we were told we would need to speak to the management. Next morning several of our clients reported that their air conditioning was not working. With temperatures tipping 35 degrees in the day clearly this did not make for a comfortable nights sleep. Again when we complained we were told the management responsible di not work at weekends and we would have to email our complaints to them. The breakfast room was huge and very full. There was one coffee machine with a huge queue and no staff to help with service. Again the quality of the food was average at best. We then emailed the hotel management with our complaints and asked for a rebate on the meal we had ordered as it had not complied with that which we had agreed. The reply was frankly insulting to our intelligence - saying that the reason for there was plastic wrapping on the ham was the fear of cross contamination. We stayed with these same gluten intolerant clients in many hotel on this trip and none of them were unable to provide a sensible and delicious alternative for them. They did not respond about the lack of air conditioning and said the breakfast room was busy because the hotel was busy!! Exactly! We had a number of email exchanges asking for some compensation which finally resulted in an offer of a 500€ voucher for use at this or one of the company's other hotels in the future. Given our very poor trea**ent and experience means we would be extremely reluctant to return to this or other hotels in the group we have declined this. This is a poor hotel with poor staff customer service values and poor management. Avoid like the plague!

Ho alloggiato in questo hotel per capodanno e mi sono trovato molto molto bene. La struttura è situata in questa nota località termale circondata da natura e pace. A pochi chilometri è possibile visitare il borgo, ancora più immerso nella tranquillità che lo contraddistingue. La camera dell’hotel era accogliente e dotata di ogni comfort, ho soltanto avuto un piccolo problema con il phon che è stato prontamente risolto dalla reception. Il proprietario era molto simpatico e gentile, il cenone di capodanno è stato sorprendente, tutto quello mangiato era buono e abbondante. L’unica cosa negativa da me riscontrata è stata che al mio arrivo mi è stato detto che la piscina era aperta fino alle 18, mi sono recato nella stessa alle 17:40 ed era già chiusa, così come anche la sauna.peccato avrei voluto usufruirne anche solo per pochi minuti.

vanno fatti i complimenti per il recupero edilizio fatto per questo hotel, la struttura molto bella con un ampio giardino. Ampio parcheggio ma non asfaltato, quindi se piove c'è un po da sporcarsi. Stanze pulite e con arredamento abbastanza nuovo , bagno spaziose e doccia molto grande. Scelta di cuscini e coperteaggiuntive. Manca un topper nel materasso e se ne sente la mancanza. Il ristorante non l'ho provato se non colazione che è abbatanza varia fra dolci e salati. Manca un po di prodotto del territorio che se inserito a menù colazione, vista l'altissima qualità di salumi e formaggi locali, potrebbero venderlo in uno shop interno che manca. Suggerimento.. andrebbe ristrutturata anche la parte dietro perchè l'affaccio dalle finestre non è il massimo. Vicinissimo all'aeroporto ma non essendo trafficato non si sentono voli notturni, un po distante dal centro città quindi non agevole per chi va in visita a Parma.