Hotel berhampiran Santo Niño Shrine and Heritage Museum, Tacloban

This is our 2nd and 3rd tome to stay. Overall the hotel, food, price is great. Few things the hotel can improve on - add humidifier or air freshener to maintain the clean smell of the hotel.

Zpad is my go to hotel everytime I stay in tacloban. I have been a frequent client for years now. Why I keep on coming back? 1. Convenient location - near to everything. Metro is just accross the street. 2. Clean 3. Feels like home.

Staying here is soo awesome. 💙 We’ll go back soonest. 😊 The staff are so accommodating. 😇

Simple po pero super elegant ang place. Mababait ang staff. If given the chance makabalik ng tacloban, dito po ako ulit mag bo-book for accomodation.

My wife and I stayed at this hotel for a week from the end of April to 6th May 2023 and we found the staff wonderful, especially the dining staff for breakfast who were amazing. Everyone was very respectful and eager to help with delicious food in the Thai restaurant in the evening. It was great value for money with a huge double bed so thanks to all of the staff to make our stay so enjoyable.

WOW this place was not OK for us. Covid was over. Stayed in pricy hotels in Tacloban no need for paperwork about covid for months. This place was still on the covid glad we brought the paperwork. I rented this place by accident! Was looking for different Red Doors hotel. Staff ok, Place was nasty. The owners Worried about covid but rooms not truly cleaned in years. If you touched a wall in the room it was gross, and you had to go to bathroom and wash your hands. On the good side cheap if you lost power and this place had power the air conditioning and fan set up were GREAT. Pool children could have a blast till your power was back. Out in the middle of no place Tacloban but we did get rides to city.

Thank you etsu for a nice stay

Liked · A key central location with easy access to the entire town. The Hotel is quiet and maintains personal privacy very well. It is located away from the hustle and bustle of the busy street. The room was reasonable in size, exceptionally clean, the bed was comfortable. The staff were communicative and eager to help when asked to do so. The fresh water dispenser, hot showers, and air-conditioning were all very welcome! There seem to be intermittent difficulties with the Wifi signal though. Disliked · Besides the issues with the Wifi, the quality of the restaurant food could be improved. Portions were small, and quite often things which were displayed on the menu weren't available.

I made a room reservation three months ago but couldn't use it then. However, the hotel kindly extended the booking until December 20, 2023, which was appreciated. We were pleased to finally utilize the reservation just a day ago. When I called to confirm the modified room reservation, I learned that our originally requested room was occupied. Consequently, we were offered a room on a floor undergoing renovation. While we understood the unavailability of our initial choice and appreciated the alternative, unexpected noises, resembling furniture being moved, persisted past the scheduled renovation hours. Initially, our dissatisfaction arose from key card issues, requiring two trips to reception for door access. Though promptly addressed by changing the door lock's battery, it raised concerns about the room's readiness before guest arrival. Upon entering the room, a faint scent reminiscent of damp fabric lingered, possibly from the carpet or beddings. This made us hesitant to use the beds, as we questioned the freshness of the linens. Furthermore, the provided 'IronwoodGuest' internet was inaccessible. Despite a single call, we were given 'ManagementPlus' internet access, but alas, no connection was established. Consequently, we had to rely on our mobile data for work, adding to our stress during what we hoped would be a relaxing stay. Additionally, the inability to use Netflix compounded our dissatisfaction. We wanted to at least enjoy the night with our mom, watching movies at least, but because we couldn't connect to their internet, we could not use it. We also tried connecting it to our mobile data, but it did not connect as well. We also discovered inappropriate content in the search history, which made us question the thoroughness of amenity checks and guest comfort. It would have been appreciated if such content in the history had been cleared to ensure the comfort of all guests. Considering the limited amenities offered, we had hoped for reliable internet access and functioning Netflix, as these are among the few amenities provided. While my call to confirm our arrival might have been sudden, I trust there was ample time for room readiness. My feedback aims to support improvements in the hospitality industry. Genuine hospitality enhancements not only benefit this establishment but also uplift the province's hospitality sector, attracting more visitors. Despite these issues, the hotel and restaurant staff were friendly and accommodating. We appreciated the breakfast buffet and enjoyed the ambiance at Firegrass Tavern. As vegans, we opted for fruits, hoping for more inclusive options next time. Nonetheless, BUUTAN VEGAN CAFE nearby was a welcome alternative. Hoping for a smoother experience next time. Thank you for your attention.