Hotel berhampiran Community, A Walgreens Pharmacy, Tacoma

I wasn't sure what to expect from a hotel in this neighborhood,but I loved this one! Emma at check-in turned around what had been a trying day by laughing with me. My room was very clean, quiet and comfortable.I was afraid I'd hear freeway noise, but I heard nothing. The mattress and pillows were amazing. The room showed some wear (chipped laminate, loose blind pulls), but nothing that impacted my stay. I was very happy that I chose to stay there! Also, lots of restaurants nearby.

Let me start by saying I’m going into this review a little miffed. In my 40+ years of traveling, I’ve never had a hotel or motel tell me I can’t use my reward points. But in this case, I was told the points can only be used for “Standard Rooms” and all their standard rooms were booked. So I went ahead and paid for a … non-standard room???. Well, I got to my room and guess what - it was just a standard motel room. There was absolutely nothing special or deficient with this room. With that said and out of the way, here are the positive aspects of my stay. The facility is somewhat new and it was clean (the bleach smell hung heavy in the air). The staff was courteous, but not necessarily friendly. The bed was medium firm and there were plenty of pillows. The free breakfast was pretty good. Within 150 feet from the hotel there were two restaurant … the food at the Pho restaurant was really good. Now for some downsides … (1) for all you light sleepers, this was a noisy motel. Even though we were in a room on the backside of the motel facing an empty lot, we could still hear the nearby traffic noise. Additionally, we could hear guests talking in their room and hallway. We could also hear the footsteps from the floor above us. (2) this motel is located in a not so nice location of Tacoma … they even lock the front lobby doors after certain hours, so you need to use your room key card to enter the lobby and to operate the elevator. Connected to the noise issue … I did hear a couple of gun shots at about 3 AM.

My stay was warm and welcomed. All staff was amazing, both courteous and friendly. I stayed for an extend period of time and enjoyed all my time at the inn. Definitely would recommend if your in town.

Very good customer service in spite what's going on around the world. I will be back the lady that checked us in was making sure we were taking care of not just us but every customer she came in contact with she was awesome!!!

Freeway noise is pretty loud but that’s not what bothers me. The issue with this place is the staff! When I arrived exhausted from traveling, all I wanted was to shower and sleep. But I’m standing there with another guy and there’s no one to help us. The desk was empty. Other guy yells “Hello” and no response. We can hear a girls voice talking in the back so she had to have hear guests calling her. The other guest starts getting visibly annoyed. He was there when I got there so who knows how long he was already waiting, so I decided to sit down in the lobby to wait. I started looking for other hotels in the area I could go to and looking into how to cancel my reservation without a cancellation fee. It was 23 minutes (yes I timed it) before that employee decided to grace us with her presence!! That by itself is completely unacceptable. But it gets worse. After all that, when she gets to the desk she just says “ID and credit card” not hello or welcome to the hotel. She was so inconvenienced by us being there and it was obvious. I’m still sitting in the lobby while this other guest checks in and he’s asking why he had to wait so long and the front desk girl says she was busy. That’s it. No apology. Busy doing what?? She was giggling and chatting it up with either another employee or someone on her phone. She clearly heard us in the lobby and just chose ignore us! My turn to check in and I think I’ll try a different approach than the other guest. I check her name tag, “Bailey.” So I proceed with “Hi Bailey is everything okay? We were waiting for a while and you seem a little flustered.” I’m thinking maybe this girl has something personal going on and she’s having a bad day. It happens. Her response was “you weren’t waiting I just saw you walk in.” And she proceeded to check me in snatching my card out of my hand (scratching my finger) and rolling her eyes with her attitude tuned up to 100%. She slams my room key onto the counter and pulls out her phone and starts texting. Didn’t even tell me where my room was. I’m never going to this hotel again. Huge disappointment.

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