Hotel berhampiran Eye Travel Taiwan, Taichung

Would like to highlight an issue we encountered with regards to our deposit and certain charges that were made to us but which we had not incurred. When we were checking out, we asked to have a look at our statement of charges as we understood that any additional charges would be offset by the deposit placed with the hotel. We had dinner at ”The Prime -Grill and Lounge” on one of the nights and just wanted to check if the charges were right. The statement showed 3 separate bills that were not incurred by us and were all purchases of alcohol, which we found strange. When we brought this up with the front desk, the staff did not seem surprised at all with the error or sought to verify the same anywhere nor were we given any apology for the mistake. It was as though she already knew that those 3 charges were unanauthorised transactions and said that the hotel would rectify the issue with the bank in respect of our deposit. The front desk was also very adamant to not let us speak to her manager about the issue. We just wanted to highlight the above because we would usually just trust the hotel to refund the right amount of deposit without checking, especially when using credit card to pay the same. But it may be worth checking when it comes to this hotel as based on the reaction which we got from the front desk, it seems that such mistakes whether intentional or not have happened before. We also hope that the hotel would do some sort of investigation into how issues like this could happen.

Great service, great location. Near bus station. Already stayed here twice. Love it!

施設、部屋共にとても綺麗。オシャレ。室内はコンパクトにまとまっていて、そんなに狭さを感じない。 場所は…何を目的とするか次第かとは思うけど、メインどころへ移動するにはバスの乗車は必須。これを煩わしいと思う人は観光などの目的地によって選ぶことをおすすめします。 ただ周辺は騒がしくないがゆえ、安眠できました。

Love their service and the bed is super comfy. Highly recommend to all who would love to visit Taichung

hotel staffs are kind and always asking if needed to clean the room etc. location is also nice near to food vendors

房型是“超現實”的主題，真的覺得空間方面規劃的很棒，設計感很棒！最特別的是浴缸，竟然設計在地板下方！超特別的！對我來說～CP值很高，還會想要再來～

Greta place. Spacious and confortable. Quite The reception looks like a movie set, really cool! The staff are very helpful. The female dorm was clean everyday, very quite, very spacious, dark curtains, comfy mattress and pillow and very spacious inside the cube. The toilet had all you need it, always clean, with blow dryers and great light. I really enjoyed this place that even better was next to the train station and vietnamise Street full of food stalls, easy to eat

Overall the hotel location is good. It is near to Taipei MRT so it is connected to HSR or Train system. Staff here is helpful and friendly. Of course I would like to say prefer the room to be slightly bigger but what can I say since the price is reasonable. The only other comment that I have is that the WiFi is abit slow and not working sometimes.

飯店服務人員親切熱心，早餐偏中式料理有包子饅頭肉燥飯擔仔麵等菜色豐富量足且好吃，有兒童遊戲區和DIY活動可參加，房間內提供的飲料和餅乾小點心都是免費的。最讓人眼晴為之一亮的是酒店的免費接駁服務，有高鐵烏日站、台中機場、高美濕地、台中宮原眼科、三井outlet等5個接駁路線，時間若配合得上可以省下很多計程車費。酒店步行10分鐘內距離有許多便當店、火鍋店、便利商店等。三溫暖和健身房因停留酒店時間不夠沒有體驗到。下次再訪台中會優先考慮入住台中港酒店。

服務不太好 表定四點check in 我們五點多快六點到 給我們的房間是髒房 之後補償直接換到line friend 主題房 解決方式令人滿意 但就員工間溝通訓練來說 不及格 因為服務員說 「因為房務說這間已經打掃好了」 同行朋友的房間一進去也是廁所尿騷位特別重 為何衛生程度還是打滿分 因為換房間的乾淨程度真的很ok 室外泳池也非常乾淨 早餐沒有分流 需要排隊 早餐品質不怎樣 地下室的遊戲室需要收費 充氣城堡300不限時間 坐車子十分鐘300 認真滿貴的 而去很熱 不推