Hotel berhampiran Siang Shang Sheng Church, Taichung

Would like to highlight an issue we encountered with regards to our deposit and certain charges that were made to us but which we had not incurred. When we were checking out, we asked to have a look at our statement of charges as we understood that any additional charges would be offset by the deposit placed with the hotel. We had dinner at ”The Prime -Grill and Lounge” on one of the nights and just wanted to check if the charges were right. The statement showed 3 separate bills that were not incurred by us and were all purchases of alcohol, which we found strange. When we brought this up with the front desk, the staff did not seem surprised at all with the error or sought to verify the same anywhere nor were we given any apology for the mistake. It was as though she already knew that those 3 charges were unanauthorised transactions and said that the hotel would rectify the issue with the bank in respect of our deposit. The front desk was also very adamant to not let us speak to her manager about the issue. We just wanted to highlight the above because we would usually just trust the hotel to refund the right amount of deposit without checking, especially when using credit card to pay the same. But it may be worth checking when it comes to this hotel as based on the reaction which we got from the front desk, it seems that such mistakes whether intentional or not have happened before. We also hope that the hotel would do some sort of investigation into how issues like this could happen.

Walking distance from Taichung station. They provide basic amenities, water dispenser, hairdryer available. The room also spacious. Minor: checkin at 17:00! This should be illegal. And the max checkout time is at 11:00. My mistake I didn’t check the checkin time before i booked. By the time i realise, i cannot cancel my booking already. They don’t provide room cleaning. They instructed me to take out my own trash if it’s full inside the room. If you want room cleaning, they will ask for payment.

Hotel room are clean and modern. Love the contemporary design of the room and toilet (mirror with LED lights). Location is nearby to TRA station, with 10 mins walking distance. Receptionist could have greet / welcome their customer when customer entering or step out the hotel. For my experience , after checked-in , they don’t bother you anymore, no smile and no greet. You can find snacks outside of your room. But unfortunately, they don’t refill in time. I only able to grab some snacks during my first day stay in this hotel. Could be improve. The hot water in the shower room is just tepid. The drainage flow in the shower room very slow. Overall , I will give a 5 out of 10 for a three star hotel.

Repeat stay at this hotel, with reliable reputation, excellent location close to TaiChung train station, clean rooms and outstanding team of staff here :) One of my friends was quietly celebrating birthday during stay, but the team noticed the birthdate on passport during check-in and surprised the group with a cake and a personalised greeting card. This was attentive and expectational for the hotel team, in addition to the continued good reputation of City Inn Hotel (Taichung Station). Thank you and all the best!

Arrived the hotel around 3pm, and was swiftly checked in by the staff. They explained that they do not provide mineral water bottles but there are water dispensers in the hotel on certain levels. Hotel staff was very helpful: I needed help to check for a bus to Lihpao and they helped to search on the spot, and advise accordingly. There are many good breakfast places and a 7-11 within 3-5min walking distance from hotel, and there is a night market 10-15min walk away from the hotel too. As we wanted to explore HouLi area, they were able to store our luggages when we checked out too. Would prefer this hotel if I could flush toilet paper down the toilet. I wasn't comfortable with the idea of throwing soiled paper into a waste bin due to hygiene (but I had to get used to it for many places in Taiwan). Would be nice if there are more universal power point in the room too.

We stayed in the double storey family room. Fantastic stay! Big and spacious. It has a outdoor balcony. Location is just a stone throw from Feng jia night market. Breakfast is simple but sumptuous from the next door cafe. My family loves this hotel. Recommended..

房型是“超現實”的主題，真的覺得空間方面規劃的很棒，設計感很棒！最特別的是浴缸，竟然設計在地板下方！超特別的！對我來說～CP值很高，還會想要再來～

The room is big with a bathtub inside. However i saw a small 小强 in one of my booked room. This make me frightened. Outdoor pools are good and clean. Morning breakfast not bad. A lot of choices. I stay in twin bed. The bed is so big and clean. I will still recommend to stay again :)

Room is very clean, staff are helpful and friendly. Very close to outlet, most importantly there is hotel shuttle can reserve for transiting between outlet and hotel. Snack bar at lobby is brilliant! Buffet breakfast has wide range of choices.

Very comfortable room with snack and drink complements. It’s so nice and out of expectation! Two toilets do give us convenient for a family in 4! Also , after a day of excitement in Lai Pou the hotel just nearby did give us a good rest indeed.