SG Traveller
6 Mei 2023
Worst stay ever.... came back on the first night after a long day of outing and found out that there was no water when we wanted to shower... called the reception and they said there was something wrong with the water tank?? Which they could only get it fixed in 3 hours. They provided us with bottled water so that we could shower with that. Haha felt like I was back in army with the cold water, but privileged to be showering with precious bottled water.
The room smells damp and there is mold at the corners of the carpeted floor as well as old moldy wood smell in the cabinets.
Please book this hotel only if you dont mind staying in what felt like a furnace because I had to live with that the WHOLE 5-nights stay. Feedbacked multiple times and they mentioned it was "中央空调", which means "centralised aircon", and there was nothing they could do. Fair enough, they provided a standing fan, that helped to circulate the hot air in the room internally by like 1%, not bad. I mean it IS the first time I had to use a fan in a hotel... understand that it is a 3-star hotel but I've stayed in better 1 or 2 star hotels honestly.. at least their ac was working...
I do have videos of my above claims but unfortunately Trip doesn't allow me to upload videos so.. best of luck for those who still choose to stay!
Although I am sorry you've lost me as a customer, but please fix your hotel Wonstar... unless you're really going for.. One Star.
Terjemah