One of the worst service experiences I’ve ever had in Taipei… I often visit Taipei for its reputation of having some of the friendliest and most polite people. However, during my stay at this hotel, I encountered nothing but very rude and bad service.
1. We arrived at the hotel early, and they informed us that their normal check-in time is 3:30 PM, which is the latest I’ve ever encountered for a hotel check-in. At 1:30 PM, I called to inquire if we could check in earlier. They instructed us to come and wait. Upon our return, they informed us in a commanding tone that we couldn’t check in until 3:30 PM. The small lobby was packed with people waiting to check in, and the staff treated everyone as if they were schoolchildren. Not a single member of the hotel staff even smiled or showed politeness; they all appeared grouchy and unhappy.
2. When we were about to check in, they informed us that the room will not have cleaning if your staying for more than 1 days. And only be cleaned or the towels changed unless requested. We felt deceived because they had repeatedly stated that they were cleaning the rooms, which was why we could only check in at 3:30 PM. However, in reality, they didn’t clean unless prompted, which was very disappointing.
3. The room was exceedingly small, and the ventilation was poor.
4. The location was very inconvenient; although they claimed to be near the station, it required at least a 15-minute walk to reach it.
In short, if anyone enjoys the feeling of being back in school and facing the discipline master, this is the place for them. A very bad experience!! I will never return.
Terjemah