Hotel berhampiran Shilin Night Market, Taipei

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I had a great experience and will definitely coming to this place again. The place is very clean, friendly staff, common areas for people to sit and work or eat. Highly recommend. The location is close to MRT station, Taipei Bus station and in city centre area, therefore those who is light-sleep might need earplugs which already provided in the room.

Terletak di stesen Wanhua TRA dan bersebelahan dengan stesen MRT Hongshansi, hotel ini hebat tetapi kalis bunyi mungkin perlu diperbaiki. Ia bukan disebabkan oleh bilik yang saya fikir, kerana bilik tetamu di sebelah saya mengadakan pesta pada pukul 1 pagi. Gim ini agak mengecewakan kerana ia hanya mempunyai treadmill dan beberapa peralatan kardio, namun agak luas. Mesti mencuba restoran Cina mereka yang terletak di tingkat 3, berikan nombor bilik anda dengan diskaun 15 peratus. Sama untuk Starbucks dan Buffet di tingkat 5. Satu-satunya kebimbangan ialah saya tidak pasti dalam keadaan apa bilik itu akan mematikan kuasa. Yang membuatkan saya berasa sangat tidak selesa. ia tidak akan selalu berlaku tetapi sangat rawak. Banyak restoran yang bagus di sekitar dan jarak berjalan kaki ke jalan pasar malam tempatan (Pasar Malam Huaxi). Pasti akan tinggal lagi.

Enjoyed our stay so much that we booked an extra night to rest and roam around before our flight. Super convenient access to the airport rail. Y13 exit has a ramp, escalator, and elevator. East Gate of Taipei Main Station, where Klook tours depart, is also just a short walk away so that was a big plus. My husband enjoyed the latte from the free coffee machine. Great beef noodle (Liu Shandong) and stinky tofu place (Ah Qua) also nearby. Highly recommended at the price point. Will stay again. Guests who have difficulty walking and using the stairs might want to reconsider.

Hotel yang bersih dan bergaya berhampiran stesen Ximenting. Tarikan bandar Taipei yang paling hangat. Penuh dengan makanan tempatan yang terkenal dan teh buih. Hotel yang direka bentuk adalah suasana industri yang bergaya. Hotel butik yang unik dengan kualiti yang baik. Harga tidak begitu murah tetapi kebanyakan hotel Taiwan berada pada julat harga yang sama. Bilik yang saya tinggal adalah bagus dan sejuk, pancuran air panas cukup hangat dengan tekanan yang baik.

Lokasi hotel strategik, berdekatan dengan McDonald's, Starbucks dan Shin Kong Mitsukoshi. Namun, kemudahan yang disediakan biasa-biasa sahaja dan tiada berus gigi atau ubat gigi disediakan.

I absolutely enjoyed my stay here. It’s just about 20 min bus ride away from central Taipei. Therefore the stay is quiet and peaceful and you’re still close enough to the downtown core if you want to get some excitement. The bus system is easy enough to navigate. And there are small little food spots near the hotel. Room was clean and tidy and service was excellent. There was a big earthquake during my stay and staff were diligent and well prepared. I felt very safe in their care. Will book again!

Kami mempunyai masa yang hebat dengan rakan-rakan saya tinggal di tempat ini. Ia terletak di Tingkat 7 Bangunan berhampiran Stesen Utama Taipei.

Great place, extremely friendly and helpful staff and in an easy location to access public transport for hikes and other big attractions while also being in a quieter part of the city. Would definitely reccomend

1/ Lokasi: Hotel ini terletak betul-betul di hadapan Stesen Utama Taipei, menjadikannya sangat mudah. ​​Jalan keluar terdekat (Z4, dengan lif) sedang dalam pembaikan. Anda boleh menggunakan Jalan Keluar Z2 (tangga) untuk sampai ke hotel. Jika anda mempunyai bagasi, anda boleh menggunakan lif di jalan keluar M atau K untuk akses yang lebih mudah. ​​Jadi tempat ini mempunyai semua yang anda perlukan., kedai, kedai serbaneka, restoran,...terutamanya anda boleh meneroka kawasan membeli-belah bawah tanah (seperti bandar mini di sini) di stesen utama Taipei (termasuk pusat membeli-belah bandar Taipei dengan bandar Anime). Saya benar-benar kagum. 2/ Bilik: Walaupun kalis bunyi tidak sempurna, kami masih tidur nyenyak selepas seharian melancong. Biliknya sangat bersih dan moden. Tiada tingkap, tidak mengapa. Kami boleh menikmati penginapan kami dengan sangat baik. Harga yang berpatutan. 3/ Resepsionis: sangat baik dan membantu. Mereka ramah dan sentiasa bersedia membantu. 4/ Dari hotel ke Lapangan Terbang Taoyuan: Sangat mudah untuk sampai ke MRT Lapangan Terbang Taoyuan. Anda tidak perlu memasuki Stesen Utama Taipei — hanya ikuti arah (seperti yang ditunjukkan dalam gambar saya). Pintu masuk metro hanya beberapa langkah dari hotel, sangat mudah untuk pemindahan lapangan terbang.