Chateau Star River

The hotel environment is good, the facilities are complete, the rooms are comfortable. The breakfast is rich. It takes only about 20 minutes to drive from the hotel to Jinci and Mengshan Giant Buddha attractions, and the transportation is very convenient.

The room is spacious and clean, very stylish, very high-end, convenient parking, and a good location. It is opposite Wanda Plaza, with a beautiful environment and a garden style. My family is very satisfied! The service is also very good and very humane!

Checked into the hotel late, the experience was very bad. First of all, the first picture of the guest room shows that the pillow is dirty. The second picture should be that the guest vomited after drinking too much and did not clean it up. The third picture shows the oil spots left by the previous guest. The fourth, fifth and sixth pictures show that the room is not cleaned up. Then, it happened that you did not receive any notification from the hotel during your washing time and the room had no electricity. Anyway, a series of bad things happened. Ctrip platform handled it very actively, which exceeded my expectations of the platform. I am very satisfied with their speed and ability to handle things. On the contrary, the hotel is disappointing. I repeatedly emphasized and compromised. I gave them time for the hotel, but there has been no result so far. Of course, all the staff in the hotel restaurant are very good, and then Manager Li and General Manager Wang in the lobby are actively coordinating and handling in all aspects, but their capabilities are limited.

I really recommend Galaxy Hotel. I have stayed in all the hotels in Taiyuan before, and this one is the best. The configuration is quite good. The upgraded king-size bed room is super large and has a separate cloakroom. Standing on the balcony, you can see the beautiful night view of Fenhe River. The ceiling of the lobby is also very outstanding. The service of the room lady is very good. Her name is Liang Zhen. She is very attentive and the service is very timely. I recommend it.