Hotel Courtyard di Tallahassee

I stayed at this property for one night this past summer, and have since decided that despite a poor experience, the hotel deserved a positive review because of what they did to make things right! I decided to stay in this hotel after a concert at an amusement park in a neighboring state, near the border with Florida, and wanting to get out of that awful state as quickly as possible after the concert. After a terrible day, made only slightly better by seeing my favorite band in concert, I was hoping for a good nights sleep at this property, which unfortunately did not happen according to plan. Unfortunately the neighboring room was quite noisy, and I had to speak with the front desk, so the night auditor could try to call that room to ask them to quiet down. I am assuming I couldn't be moved due to hotel being fully booked, so I appreciated the night auditor doing what she could to try to make my stay better. However, after the neighboring room finally quieted down, and I was able to get a little bit of sleep, I was awoken with a loud sound similar to that of an alarm, coming from that room. I eventually went back to the front desk, and this is where the night auditor, who was still working, did everything they could to make things right. She was able to go back to the room to confirm the noise, attempt to contact the fellow guests, and when it was determined they were no longer in the room, enter the room herself, and then call for help in stopping whatever was causing the loud noise. Being that I was already trying to recover from a bad day, only to have an awful night, one might expect me to leave a completely negative review. However, the staff at this hotel provided me with the best possible service, and even gave me a late checkout and bonus Bonvoy points, to try and make up for an otherwise bad stay, due to issues beyond their control. Overall, I am happy that despite my negative experience, the wonderful people at this hotel did what they could to mitigate the issues with my stay. While I don't expect a perfect stay when staying at a Marriott flagged property, I do expect service that is at least good. At this property, the service was Excellent!

We think this is the best hotel in Tallahassee. Super clean, updated, friendly and safe. Everyone we encountered was so welcoming and actually takes pride in the hotel. We only stay here now when we come to Tally and recommend it. Very good room darkening shades, plenty of outlets and usb plugs next to beds and integrated into sofa. Honestly couldn’t ask for more. 10/10.