The Bayview Hotel Guam

Overall stay at the Guam Bayview Hotel was pleasant for my family of four including two boys. Having an outdoor pool was the best part about the hotel for my children. I would rate the hotel higher but the sound barriers are poorly constructed. I am little noise conscious. Thank you Trip.com for assisting with the airline ticket and room reservation, which made my trip much easier.

Very accessible Great location Value for price Will recommend to other travellers

Great location. The floors were really dirty, but other than that it was a great hotel for the price point.

Very nice and spacious room..clean and neat very nice staff..helps with everything

I’ve stayed here several times already. This time around was great as well as they accommodated my request for a high floor. There are some gripes with our room though. There was a nasty sticky red residue on the floor between our twin beds under the security safe tabletop overlooked by too service. Also our AC for our room was freezing and the room was hot. The TV remote was also dead. I tried calling reception via the room phone but could not reach. I had to call via my cell phone to reach them. They were able to have a tech come in and change the batteries. I also informed him at the time of the AC. He restarted the AC but to no avail after some time. They were able to relocate us to a room a few doors down. The new room was much better and up to expectations of what I’ve had the past few visits. This time however, we did not get the usual free 2 bottles of water in either room. Not sure if it is no longer included but something to think about on the next visit. Upon check out, one staff at the reception tried to charge me once more when I had already paid via Trip.com. She was also asking me why rent fee was cheaper than normal and I had to inform her about the trip.com reward discounts I had used. She was corrected by another staff and I was good to go after they refunded my security deposit. Overall, another pleasant experience but not without some gripes here and there. The pricing for the room and the service from staff and tech was very well worth it. Will definitely stay again. Hopefully a better experience next time.

房間風景優美，價格適中，但服務效率仍需加強：到下午三點的辦理入住時間前台告知房間仍未準備完畢，等了許久才拿到房卡；入住期間負責房間清潔的工作人員晚上六點多才敲門詢問是否打掃，客人大多都回房準備休息了。早餐品種單一，肉類多為罐頭食品。