Hotel berhampiran Mawar Keramik, Tangerang

Sarapan di hotel sangat mewah, persekitaran yang bersih dan kemudahan dalaman adalah sederhana

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

Bistro ini layak mendapat jawatan dengan sendirinya untuk perkhidmatan terbaik yang kami terima daripada pelayan pada malam kami mendaftar masuk hingga malam terakhir penginapan singkat kami. Kami mendaftar masuk lewat tetapi perkhidmatan terbaik daripada pengurus kepada kakitangan kaunter! Saya suka penyediaan masakan tempatan mereka, terutamanya sos! Rasanya unik. Makanan Itali agak berat dengan garam, tetapi jus tembikainya benar-benar segar.

Lokasi yang baik, sangat dekat dengan lapangan terbang hanya 20 minit, saya suka Penerimaan tetamu semuanya cantik dan mesra

I really loved staying here. The room is a bit outdated but it has bathtub in every room so it‘s still a win-win for me. The pool is big! The ambience is great lots of trees and so cozy for me and my family. It has water slide which not every hotel or resort has. Breakfast, well…standard for me, but the pancakes and waffles are great!

The services so far so good. We enjoy it so far. All variant for breakfast in basically is well, but we suggest to add more variant (especially pastry variant--because my youngest brother need more muffins😀) Hope this services more increase the quality and Grand Zuri Bumi Serpong Damai can improve more and more.

I was complaining about my twin daughter's jacket which was missing after the hotel's staff doing the room cleaning. The activity of cleaning was made while we bring our daughters to the swimming pool. No good response by Hotels staff until today even tough complaint had been followed up by Traveloka admin which provide this booking/Hotel service.

We stay at this hotel for Indonesia trip before. The hotel is good, location is strategic with our meeting area, the facilities all OK. Will stay here again.

We had booked 2 rooms. Although the staff were polite and location is central the state of the facilities has left much to be desired . 1 room has no refrigerator. 1 room had no entrance lights 1 room had the safe on the lowest shelf because the upper shelf was broken. The towel rack would collapse anytime. There was a droning sound all night long. When the reception was informed of the lights they said oh yes we will get maintenance to fix that . We had the same issue of the lights the on our earlier stay . When questioned about the why the condition of the rooms with no pro active maintenance. We were told oh the hotel has a new owner. Highly not recommended.

Quite a small room without a cloth cupboard and very limited space around the bed. Basically best to get another nearby hotel offering better space room.