Hotel berhampiran Nisa Tente Permai PT, Tangerang

Sarapan di hotel sangat mewah, persekitaran yang bersih dan kemudahan dalaman adalah sederhana

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

Hotel with great customer service team. We stay inside 2 single bed room. We have fantastic stay too. Refillable water jug, shampoo&soap. I support these actions as they are towards to environtmental friendly approach.there is aiport shuttle between hotel and jakarta airport.it is free of charge.only hoka bento reataurant nearby the area, it is for take away service only and not for dine in. Never notice there is cafe or supermarket nearby. Daan mogot mall is nearby but you will need to take a grab.

I was very happy stayed in Mercure Tangerang BSD City for 2 days. Spent time for my long weekend with my big family, cousins & nephews for reunited after long time not seeing them. I choosed this hotel because i saw many influencer were reviewed this hotel. They have kids playground, swimming pool, kids activity (but we were not lucky because only available on sunday), and also zoo rider. We spent all day long just stayed in the room because the ambiance like staying at our second home. I would like to recommend this to my friend to bring their family for staying here.

Great place to stay for families, close to Jakarta International Airport CGK. The breakfasts are amazingly good and generous. The rooms are spacious and clean. AC works perfectly. Safe neighborhood, and the free shuttle is so useful. The staff is the best: very friendly, so helpful, and very kind. The pool is very fun for the whole family. The food from the restaurant is yummy, and the wifi is fast. We stayed there a couple of times and loved it every time. Our little 10-year old wants to add this: ”I love the breakfasts because their fried rice is awesome aaaand the fruits. One of the most respectful hotels I've been to in my LIFE!”

The services are amazing, room no 306, room service mbak Lovi/Yovi sorry i forgot, she was kind and fast, very good job, the room very clean, wide and comfortable, the hospitalities are exxcellent, I will be back someday

for the first time to this hotel with the children and at first the receptionist greeted us kindly, then when we entered our room we were told to look for three vouchers, wow, finally we found these vouchers and the children got gifts from the yellow be hotel, thanks ya , my child veey happy

located in tangerang,this place is connected to tangcity mall. it took about one hour just to checking in. in the room there were some stain spots on the wall and the sink was not clean enough

Quite a small room without a cloth cupboard and very limited space around the bed. Basically best to get another nearby hotel offering better space room.

I really loved staying here. The room is a bit outdated but it has bathtub in every room so it‘s still a win-win for me. The pool is big! The ambience is great lots of trees and so cozy for me and my family. It has water slide which not every hotel or resort has. Breakfast, well…standard for me, but the pancakes and waffles are great!