Hotel berhampiran Permata Karawaci, Tangerang

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

We stay at this hotel for Indonesia trip before. The hotel is good, location is strategic with our meeting area, the facilities all OK. Will stay here again.

I went to the concert at ICE, it's 20 min driving to ICE. But the location near other Mall and food place. The room size is okay and comfy, but I have to put less for cleanliness, not sure if it's a fresh towels, a bit dirty, there was a lipstick or make up mark on the mirror.

1. Nice hotel and good services 2. nice lounge sky bar 3. Breakfast delicious 4. There is karaoke place so nice and affordable price. 5. Even though that swimming pool can't to use but all view on the roof top so beautiful

I was here for transit. The hotel near the airport (20 mins). The staff was helpful and my room was clean. Unfortunately, this hotel didn’t provide suttle.

We had booked 2 rooms. Although the staff were polite and location is central the state of the facilities has left much to be desired . 1 room has no refrigerator. 1 room had no entrance lights 1 room had the safe on the lowest shelf because the upper shelf was broken. The towel rack would collapse anytime. There was a droning sound all night long. When the reception was informed of the lights they said oh yes we will get maintenance to fix that . We had the same issue of the lights the on our earlier stay . When questioned about the why the condition of the rooms with no pro active maintenance. We were told oh the hotel has a new owner. Highly not recommended.

Comfortable bed but pillow too hard and i can’t sleep coz noise from upstairs even I was at the highest floor at 9th floor. Breakfast open 3am, free shuttle to all CGK airport.

Location was okay but super close to the airport for a layover night, the service was good too nothing extra, the room was clean but the streets were a bit loud and the windows doesnt block the noise much at night. Ps: No photos were taken though

We always stay in here whenever we travel to Jakarta because this hotel provides a complimentary shuttle to the airport for free and it’s available every hour. It is very convenient for us in order to catch a flight. The breakfast is good, food is good, gym is good, they have sauna and steam room, the pool is clean, staff is very friendly and so helpful. It’s very recommended guys and it’s near to the airport which is a good thing.

If you have much money just book 1 cabin double bed for alone. This place fit for young people because the room is sooo very small. Big luggage its not enough, you have to open it outside. Overall if you just want to stay for hours before your flight its worth it. The cabin is clean but you cannot eat inside. The AC is central and already in good measurement. One thing is download application before you check in so you dont have to waste your time because you need that to open your room.