Hotel berhampiran Toko Mulia, Tangerang

Very nice & comfortable service given by staff at this hotel. I've requested welcome card for my room cause i had a wedding, and i no wonder they also put the art of towel on my bed, what an excellent kind of service and really appreciate it. Thanks for mba mayang as receptionist who handled my reservation and notes my request, one of humblest and nice person i ever meet. Also thanks to housekeeper who prepared my room so nice. I'll come back in the next staycation.

It has been a pleasure experience to stay in Alium Tangerang hotel. We stayed for two days. The staff were very helpful even when before we arrived. The front office staff (Natalia, Catrice, and Andin) help us to get the room easier and earlier than the usual scheduled check-in time. I recommend this place to stay in Tangerang.

My stay in this property was for one day only.The staff / employees are of good nature & helpful. Front desk receptionists Ms Anes and Ms Fiby were helpful at the time of check in. Room is spacious. Over all my stay was good.The internet connection is very poor in the 9th floor. I wish the management / staff /employees of this property a prosperous and healthy life.

The buffet breakfast was a highlight of the hotel. Very good value of room and food during the stay. The staff was very helpful anytime I asked them a question. The room was small and needs updating, but for the cost was worth it.

The service was good and helpful. The room was comfortable. Bed linen appears a bit dirty, bath towels and bath mat was not clean enough.

Location was okay but super close to the airport for a layover night, the service was good too nothing extra, the room was clean but the streets were a bit loud and the windows doesnt block the noise much at night. Ps: No photos were taken though

If you have much money just book 1 cabin double bed for alone. This place fit for young people because the room is sooo very small. Big luggage its not enough, you have to open it outside. Overall if you just want to stay for hours before your flight its worth it. The cabin is clean but you cannot eat inside. The AC is central and already in good measurement. One thing is download application before you check in so you dont have to waste your time because you need that to open your room.

Visiting Indonesia from Miami, FL USA. JHL Gading Serpong was a 5 star experience! Ms. Fretty went above and beyond for our hotel experience. She provided excellent service, a kind/professional manner and graciously provided us with a beautiful room with panoramic views in the Executive Suite. Without hesitation JHL Gading Serpong will be my hotel of choice and booked without a doubt on my next stay! Thank you kindly to all of the amazing staff that made our stay so special!….. Michael Sitompul

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

A comfortable place for holidays or business. Accessibility is okay, delicious breakfast, but the fitness facilities are too minimal and the room is too small.