Hotel berhampiran Plàtan de la Plaça, Tarragona

Located in a historical building in the old town of Altafulla, Hotel Gran Claustre is a peaceful stay in this busy tourist location. Plenty of historical sights to enjoy around it. Rooms are clean, even though could do with a new hand of painting and more attention to details: like the shower which made a mess every time because it is not fully closed, so some water makes it out and floods the bathroom floor. There is parking space for cars, right in front of the hotel but they charge 6€ per day even for hotel guests, however drive a few minutes further up and there is plenty of free spots. Swimming pool is nice, boutique style, not big but well taken care of and picturesque.

Hotel was in a great location, close to the beach, train station and lots of cafes/shops / restaurants. Everything was walkable. The staff were all very friendly and helpful - eventhough we speak very limited spanish. Pastries and bottled water were provided each morning and there were tea and coffee facilities in the lobby. The hotel air conditioning was really strong, we never felt too hot overnight and the room was very clean and well presented!

While this hotel has a good rate and some ok aspects to it (relatively clean room, convenient parking garage across the street), there are many issues with it otherwise. The receptionist wasn’t very friendly or helpful at the start… that didn’t bode well. I had to do a couple hours of work as soon as I got to my room and quickly realized that the WiFi signal didn’t reach my room - bear in mind I was only on the second floor of about six floors! So I couldn’t use the internet which, obviously, is pretty important for most work these days. I even tried to do some work with my computer just outside my room but the signal was poor even in the halls ways. And to make matters worse, the hallway smelled like cigarette smoke. Pretty sure this is a non-smoking hotel! So I decide to do my work in the lobby. I end up having dinner there and order a pasta dish. No joke, the top half of the pasta was warm and the bottom part was cold. Did they just throw it into a microwave? It was pretty disappointing. In terms of the room itself, it was spacious and the bed was comfortable enough but when I went to take a shower, not only would the water not drain properly - creating an ever-growing pool of water on the shower floor - but the temperature was all wonky. It went from slightly warm to searing hot… again, not ideal. I’m a pretty easy-going traveler and for this price, I shouldn’t really complain BUT this city did seem to have plenty of options in the price range so maybe it’s best to try another spot unless you have a good reason to want to stay in this particular location.

El hotel precisa una reforma urgente. No todo vale. Desayuno buffet con productos de muy baja calidad. Horribles los zumos, el café y los calientes. Buena ubicación. Buena atención en recepción. Durante el desayuno, ausencia de personal en general. Habitación con mobiliario muy viejo.

It’s the old cliche of you get what you pay for. We didn’t realise that full board didn’t even include tap water with our meals. We were charged $3.60 for a jug of tap water so opted to go all inclusive. We ended up paying for a day that we couldn’t use due to being picked up at 9:45am. Josina at reception went above and beyond to help guide us around the city. Whilst the hotel is prime location for the beach, this is a hotel for Spanish residents not tourists as Josina was the only person who spoke English at reception. On arrival we paid for a fridge which was not delivered so had to chase up more than once. Bedding was filthy on two of the beds. The House keeper asked us to wait until tomorrow for them to be changed. Thank god for google translator. Had to go to reception 4 times to ask for clean bedding. The soap dispenser in one of the bathrooms was empty and there was a visible build up of dust on top of both soap dispensers in the bathrooms. The male bar staff were rude and on more than one occasion served the Spanish guests who were stood behind me in the line. The food selection was ok if you can get over the partial cooked fried eggs and tough bread. The sea food collection was good. Most of the shops are shut during the day and the ***** outside the hotel gets very busy at night especially on the weekends. If you are all Inclusive be mindful that this does not include the bar on the beach so you will have to travel back and forth to get drinks and snacks. This hotel is perfect if you like the beach but as with the hotel if you don’t speak Spanish you may have to use google translate to communicate. If you’re on the first floor be prepared to hear the hoover in reception from 6am onwards. Also on the first floor your room is cleaned very early in the morning.

First of all I paid for the sea view room eith gilf experience only to find on arrival that I wont get the free round of golf because I didnt book it 2 weeks in advance. They never stated this during booking. There is zero effort made at reception on arrival. Charged an extra 'tax' on arrival plus 100 euro as a deposit. Left find my room myself. There was zero information in the room. There was nothing to tell you how to join the wifi so I went to ring reception to ask but there wasn't even a number on the phone to call reception. When I unpacked and put my stuff in the safe I found that the safe was broken. I rang 3 times before someone came to replace the batteries in it. The hotel itself is too far from decent shops and restaurants. The spa closes at 8.30. Water is freezing cold in the jacuzzis and they make you buy a swimming hat to sit in them. The entertainment is the worst I've seen. You can hear music and fun happening in the surrounding hotels but this one is just dead. They play a short bit of music from 10-12pm and that's it. The fusion hotel bar/club is almost totally empty every night. Max I've seen was 8 people at it. The only pleasant staff was one lady in the restaurant.

En general, todo correcto. La habitación enorme y las camas comodísimas. Sin embargo, nos alojamos en una habitación superior Callaghan's, pero sin detalles como las habitaciones superiores del Colorado Creek (sin botella de agua, por ejemplo). Se nota que ha bajado mucho la calidad de la comida de la cena y del desayuno del hotel respecto a otras veces que hemos estado alojados en el Gold River.

My husband and I had a week away from Barcelona staying at this adults only hotel. The reception staff were all friendly but especially Bea who was extremely helpful with things to go and see whilst we were here as the weather was not the best. Rooms were really nice, clean and tidy, with comfortable beds, but the pillows not so comfy. Could have done with a table on the balcony too. Breakfast was a good choice with the option to order freshly cooked too and the staff were friendly and kept the place ticking over nicely. The spa was a bit of a disappointment as it only has steam room and sauna and a jacuzzi for 8 people, so we only used once and the games room was not available durin the week due to conference. Fortunately we had our own cards and dominoes. Overall a good visit to Salou, where we visited Cambrils, Tarragona, Reus and Sama Park out of tourist season. I am sure it would be buzzing come Easter onwards. Thanks to the Magnolia Team for the great overall service.

Prachtige locatie. Kamers en suites wat gedateerd. Bubblebad in de suite was kapot. Restaurant is gemiddeld maar 2x zo duur als in de stad. Vriendelijk personeel. Tortosa is leuk voor een dag. Veel verpaupering en leegstand.