Hotel berhampiran Altafulla-Tamarit, Tarragona

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The beautiful old buildings that make up the hotel are in the most picture perfect village of Altafulla and our expectations were v high for our little Spa Break. First Impressions : our suite was basic, lacking in any personality or chic soft furnishing touches. It felt very cold, clinical and like an unloved basic air b n b not a supposed 4 star historic hotel. The living area was also super dark, no real amenities in the bathroom besides nailed to the wall shower gel / shampoo. No luxe touches at all, no mini bar, coffee maker… nothing that I’ve come to expect from a European 4 star hotel. The lovely Italian male receptionist couldn’t have been more helpful tho he moved us almost immediately and continued to help us throughout our stay despite our issues so 5 stars for him. The housekeeping staff was also lovely and our waitress in the super fancy resto. Here are the list of issues that the hotel need to address: - Sinks are still shallow the water just splashes back at you. V much style over practicality - only 1 bathmat in a room for 2 people - grill in shower came off and moved around - no rug , no paintings/ photos/ no coffee machine or kettle / no mini bar - no room service - no tissues / cotton buds / body lotion / conditioner - safe was not working I had reserved spa slots and massages n advance but when we arrived the Spa is NOT a spa it’s a tiny facility with a v small jacuzzi type pool big enough for 4 people and another tiny plunge pool all in a very confined space which feels claustrophobic with more than 2 or 3 people in. The sauna is tiny as is the steam room which was not even working. Never mind we thought we will brave the cold and go for a lovely outdoor swim … another reason we choose this hotel as according to the website the pool would be open, it was not ! It was being dosed with chlorine and we were not allowed in. The spa had double booked our massages and in fact they could only accommodate one of us the following day and the therapist was one hour late as her car had broken down and when she did arrive made no apology, made my friend wait until she’d had a coffee and then administered a very poor massage with next to no pressure despite being asked several times to go harder. She didn’t ask any health questions about allergies or injuries …. Shockingly poor ! The dinner at the restaurant was v good if a little fancier that what we fancied but the pizza resto wasn’t open. The lighting in the restaurant v bright and lacking ambience as a result. The winery trip was interesting and the village is fabulous with a couple of great bars and restos and an amazing deli. It’s a shame about the hotel as it could be spectacular if the management spent some money on some tweaks that would make a world of difference to the guest experience. A good interior designer could help to warm up and personalise the gorgeous old buildings

Lokasi hotel ini sangat baik, bersebelahan dengan stesen bas Tarragona, hotel ini mempunyai tempat letak kereta berbayar, 15 euro sehari, dan cukai bandar sebanyak 0.99 euro setiap orang! Kami meletakkan kereta di hotel dan berjalan ke bandar lama. Ia agak mudah. Semasa wabak itu, hotel menyediakan beg hadiah pencegahan wabak kecil kepada pelawat dalam kedai, yang mengandungi topeng, pembersih tangan percuma dan kain lap basah yang dinyahjangkit. Ia agak bernas. !

The rooms are tiny. Paper thin walls. No bathroom door. Just a swinging glass door. Anything that happens in the bathroom is heard throughout the room. No in room coffee. If you are used to AC Marriott levels of service you will be disappointed here. We booked a family room for our family of three. We requested a higher level floor corner with a view. We received confirmation that the hotel would do everything they could to accommodate our request. The room they gave us was interior with a view of a brick wall and it was so small the three of us could barely stand at the same time, and no place to sit just on the bed. When I asked about them accommodating our request they told me that the people that respond to specific requests have no idea what types of rooms are available in the hotel. The reception staff was friendly yet very novice and did not understand the concept of taking care of the guest. I requested ice to take to our room and 15 minutes later, while waiting in the lobby, I received a little bucket with eight cubes of ice and was told the charge would be one euro for the ice. There was no manager on duty. Reception staff told me that this Hotel is for individual business travelers, not families. This is true. We had to purchase an additional room at full price to accommodate our son. The family room is not large enough to accommodate three people comfortably. We will not be staying here again and will be very hesitant about booking accommodations with AC Marriott again…

The hotel is very central to everything in Tarragona and is clean and of good quality. What really made the stay special was how helpful the employees we met were throughout this. As an example, we had a difficulty connecting to Wifi which the staff resolved quickly for us. The reception staff had great local information and were helpful throughout. I'd recommend staying here

We booked this hotel as just a sleep in a long journey, mostly due to the cost. Boy!!! Were we pleasantly surprised, what a great Find, from the moment we met Xavier, the room was large, clean, comfortable, the bathroom, excellent, clean, even the towels were generous, the bed was comfortable, we could find no fault. If we are ever passing through Tarragona we will stay again. Stunning VFM.

El lunes 7 de marzo estábamos alojados mi familia y yo en este hotel y tuvimos una incidencia con el baño puesto que se atascó totalmente, con todo lo que ello conlleva habiendo niños. Con el agravante de ser casi de madrugada (7 de la mañana) , las 2 empleadas que nos atendieron lo hicieron de manera magistral, resolviendo el problema en 10 minutos. La señorita de recepción rápidamente nos dio una tarjeta de la habitación contigua que se encontraba vacía por si necesitábamos entrar al baño, al final no fue necesario utilizarla, pero ahí está el detalle. Y la persona de limpieza en 5 minutos resolvió el atasco. Muy agradecido a esas personas por ayudarnos, recalco que fue el lunes 7 de marzo a las 7 de la mañana para que el gerente o director sepa quiénes eran y les transmita nuestro agradecimiento.