Hotel berhampiran Recreation Reserve, Tauranga

this is the 4th time we have stayed here . it is close to the main street , has a nice chilled out vibe with good facilities and is a really good price. the only problem we found this time was we had booked to escape our busy lives and relax for a few days. we were put in room 10 under where the owners stay with their young kids i am not sure if they are aware but the ceiling is very thin and for all 3 mornings from 6AM through to 9AM it is just constant running / jumping / screaming from the kids and i know that sounds harsh but when you book a few days away and get woke every morning like this it is very very off putting. i will stay here again but only if we can be at the opposite end of the property. we honestly don't mind people making a bit of noise but constant jumping and thumping rite above your head from early every morning is not ideal at all

Stayed two nights at 'The Reef Beachfront Apartments' Found our apartment spacious, clean, and beautifully appointed. The apartment was 'immaculate.' The pool and spa were within easy reach, and 'The Reef' offered secure undercover parking. We thoroughly enjoyed our stay at 'The Reef,.' The receptionist was friendly, and helpful. We would have no hesitation recommending 'The Reef' to anyone wanting a comfortable, reasonably priced apartment. Top Class. Will be back soon.

Super friendly, approachable and caring staff, great place to stay and everything is kept super clean and the outdoor area is so nice. Definitely recommend staying here, super nice to be close to the mountain / Beach absolutly great value for your money.

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

My wife and I stayed in a one bedroom sea front unit for a few days break. The unit was spotlessly clean and serviced each day by the friendly staff. It was well equipped with everything we required. A lovely clean bathroom, a nice kitchenette with everything apart from dishwasher and an oven. It was furnished with a couch and chair, dining table and chairs, a good sized T.V with Sky channels also. There was plenty of room with two more single beds in the front room besides the king bed. Accommodation for four people if required. We had beautiful views of the sea and the beautiful beach. Car parking was easy next to our unit. Check in and check out was easy with no problems. Friends visited us for lunch one day and we had lunch on the deck outside while enjoying the sea views on a beautiful sunny day. We really enjoyed our stay here and would totally recommend it to everyone.