Borneo Royale Hotel Reviews

I have been staying every month in junior suite. So many times i have mentioned it to the staff & even the GM. Unfortunately no action was taken. For a junior suite amenities are very basic. Not even face towel or inroom slippers provided. Inroom phone is not working. Aircond is not cold, worst got moss. So dissapointing. However, the staff is very good. Friendly. Helpful. I understand they are doing their best in a very limited resources they were given. I urge management to look into this seriously. Let the picture speaks for itself.

Bilik kemas.. breakfast bole lahh tapi swimming pool cantikkk 👍🫡

Staff was friendly but the Hotel is slightly tired. Rooms is a good size with amazing view over Tawau and the coastline, but the rooms really are in need of some refurbishment. The bed was very comfortable and the aircond was excellent, we slept well. Good breakfasts selection on level 7 with amazing views. Would stay again due to its location, price and service

fav hotel since year 2011 , setiap 2/3 bulan dtg tawau mesti stay sini . staff semua baik /friendly & makanan sedap . i like the alacarte menu thumbs up 👍 for the cook 👨🍳 & teams 👍.. but there are some things make me disappointed,bilik selalu xda Towels/Minerals and Tv no remote control,jendela bilah buka langsir banyak habuk celah2 bilik berhabuk . baru2 ni stay sini saya perasan air minum habis, ingat nak call room service but unfortunately their phones also won't work out 😁 sorry guys i just telling the truth ya..

Hotel has been poorly maintained, not very clean. There was still left over soap from the previous occupant. The toilet looked dirty especially at the edges and the carpets didn’t look clean as well. The good is that their breakfast was tasty with a decent choice. Bed comfort was acceptable. Lots to improve from the cleanliness point.

Dissapointing. No action even after complains made to the staff.

Nice room for stay

so far so good .. 2 kali stay here so recommended juga la .. cuz the view pun not bad

The exhaust fan of the toilet in my room is broken. One of the water tap in the shower is missing. Other than that, it is ok

ok lah sbb dah biasa stay sini since tahun 2013 lagi . cuma sedih sbb banyak sangat downgrade tmpat ni. what i like most about this hotel, all staff are nice and helpful. makanan pun ok sdp n affordable price. cuma tu jala problem nya always forget to provide towels .toothpaste and toothbrush,and telephones in room also takdah nak call room service pun xboleh 😅.

Me having bad xperince at their Cafe. Me having meet up session with my friends. Agree order drink and foods. My meet up start at 10am.. we must lwave the place by 12.30noon. 1st time i heard such rules.. as in house guests. 😔😔 Kids playing my door bell and push my door

nice place

Quite an old hotel but overall is ok. near to the mall but the check in is at 3.00pm. Came at 2.00pm and needed to wait an hour at the lobby. no consideration of early check in 😔

Nice hotel, nice location, nice breakfast. One of my frequent hotels in town.