Hotel berhampiran Macy＇s, Taylor

Hotel ini terletak di seberang jalan dari syarikat penyewaan kereta. Ia mengambil masa 5 minit berjalan kaki ke syarikat kereta sewa. Hotel ini tidak mempunyai sarapan pagi, terdapat McDonald's di sekitar, dan terdapat kedai serbaneka di dalam stesen minyak.

This is a great place to stay if you like trains. Just request a room on the back side of the hotel. There are some tracks from the local switch yard that run behind the hotel and you can watch them hook up the sections of the freight trains. If you don't like trains, there is not enough noise from them to disturb you so you don't have to worry about it distracting you. There are plenty of places to eat in the area and it is close to the Henry Ford Museum if you are interested in going there. It is not far from downtown Detroit either. This is definitely a good place to stay.

Great place clean place and the people are very nice!! I would recommend to stay there again..

Stayed here after a concert at the Fox Theater. Very nice and clean hotel. The most comfortable bed and pillows that I have ever had at a hotel!! Rooms were very nice and clean. Breakfast was really good….hot breakfast with pancakes, sausage, omelettes, biscuits and gravy, hash browns….plus warm cinnamon rolls, toast, English muffins, cereal, yogurt, juices and coffee. Staff was very nice. Check-in and check-out was easy. We stayed in a king room. They gave us an accessible room, which was not needed, but the walk-in shower was great. Dove brand hand soap, lotion, shampoo, conditioner and body wash in the bathroom (large containers). Refrigerator and microwave in the room. We did not use the pool. Would absolutely recommend this hotel and would stay here again.

Hotel ini agak lama dan kemudahan di dalamnya agak lama. Saya melihat ramai keluarga keluar pada hujung minggu. Tidur malam agak bising dan sering ada kanak-kanak berlari. Keseluruhannya

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

We booked a wknd away with three other couples. Check-in was a breeze, and Jackie, who was working in the front, was extremely helpful. The rest of the staff was just as great! From breakfast (which btw had a great variety) to the maintenance man... everyone played a key part in this experience. We had many options for dining (mostly fast food), but there was also Mallies sport bar just a short walk away. Which I highly recommend. Rooms were spacious, and the beds were comfortable. All in all, we had a great stay! Highly recommend.

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

Menginap buat kali pertama, saya berasa baik, baik dan kaya! Jaminan kualiti, bersih dan bersih, hotel ini lebih sesuai untuk tetamu yang melancong di lapangan terbang! Teruskan tinggal lain kali!