Martı Myra - Ultra All Inclusive

Bu sefer otel cok doluydu ama yine de kaliteli bir sekilde dinlenebildik, tesekkurler

Absolutely lovely place, staff are all nice, reception and guest relations are excellent and very helpful. Rooms are great and comfortable, this place has everything even its own zoo. There are lots of cats which is wonderful to see, they all come and say hello and are well cared for by the hotel. Only one issue is the food, it's great food but not hot, it's not helped by the cold plates that draw out the last bit of heat from the food. If only they had hot plates I would definitely visit again.

This place is wholly inconsistent with travel company brochures and even the hotel's own website. DO NOT BE TAKEN IN WITH PICTURES OF TRANQUILITY YOU FIND NONE. YOU WILL BE IMPACTED BY NOISE ALL DAY. The loud ( very loud) music starts at 10am and continues all day long. When asked "please could you just turn the bass down a bit, the hotel said no "it's our concept". Our rep tried as well, the music was turned down whilst she was here and then soon turned back up once she had gone. Even pleading with the Hotel's Asst Manager was to no avail. On the Wednesday of our stay a sound stage turned up mid afternoon ( a weekly event), guests by the pool were told to move out of the way!!!and in the evening a most surreal super loud disco thing was held until 11.30pm with the music even louder than during the day. A queue of people at guest services were complaining but no response was received other than "its our concept" The only redeeming feature is the dive centre run by Hassan a true gentleman, his dive and snorkeling trips at least gave us some respite from the incessant noise for an hour or two. Travel companies need to do better and keep checking what they are selling is not a misrepresentation of what is actually going on, on the ground. They have a duty of care to those of us they have sold holudays to. To be fobbed off repeatedly by the hotel staff with "this our concept" fails to address guests' reasonable issues. NOTHING WAS DONE. We were told to go to the far end of the facility well away from the pool area where we found a lot of other "noise escapees", noise prevent our use of the whole pool area. The beach also was affected especially in the evening. The place had a wide range of ages from families with children to grandparents. It is not that I was an outlier, there were lots if unhappy faces. I'm sure not many of the poor guests were enjoying "the concept". So please please AVOID this place unless you like really loud continous bass heavy music around what could be a relaxing pool area. If a response to this review is posted by the hotel I'm pretty sure it will be a bland impersonal platitude, let's see. House keeping is also poor with bed, ironing boards and hoovers cluttering the room lobbies. Food was poor, often cold at the buffet and with little variety during out stay, coffee machines were frequently out of action.