Hotel berhampiran La Maison Belisle, Terrebonne

Very good

Bien situé Frigo et AC bruyant par contre

We booked this hotel through Expedia. When we got there, the room that we booked was not available, even though we booked it a week in advance, and the website confirmed the reservation. When we entered into the room provided for us, we saw it was one bed and a small couch, which was not what we had reserved. When we went back to the front desk to ask for our reserved room, there was already another guest yelling at the man, demanding a receipt for the charges for the room that she did not receive. We explained the situation about the incorrect room to the man at the front desk, but he explained that the room was not available. We explained that we needed this room because we were a family staying together, but he (his name was Julian and he represented himself as the supervisor) refused. Because we overheard the other guest yelling at the other man at the front desk, we asked Julian to print the receipt confirming that they did not have the room. He provided us with one, and when we said that we did not want to stay because this was not the room we booked, he advised us to have Expedia call the hotel to refund us for our hotel charges. They assured us that we would not be charged. We never stayed in the hotel or any of the rooms, but they charged us for the nights. We had Expedia reach out to them, but they refused to refund any of the charges, saying it was ”nonrefundable,” even though they did not uphold their end of the contract. Expedia said they reached to their manager, a woman named Lisa, who again, repeated that it was nonrefundable and refused to assist them. Expedia sent them an email, explaining the situation, but they again, refused. They never apologized or tried to make it right. While there, we also saw another guest complaining that he kept receiving the wrong set of keys for his room, and so, could not enter the room. This was all within the span of 30 minutes. I have stayed in multiple hotels all over the country and this is by far, the worst customer service I have ever experienced.

在Walmart 旁的小路入來，酒店非常新，非常清楚，服務員有禮貌，有車位泊車，房間大，有齊咖啡機和微波爐和雪櫃。可以步行往Walmart.早餐可以的，好食。

Great check-in - quick, professional and friendly. Clean, fairly-large, and quiet room, equipped with a larger than usual safe (can handle a 16” laptop), bar-refrigerator, and desk for work. Well-located if you have a car; otherwise, not close to much. No sidewalk until you get to the major street (only 1 minute walk). About 1 mile (1.4 km) from the Metro (subway) - if you time it well, you can catch the free # 360 bus from Montmorency Metro, a 5-minute bus ride to the corner near the hotel. The continental breakfast included various breads, eggs, and cereal. Everything was edible :)

Recently stayed at this hotel - Suport staff were rude, condescending and unwilling to open up common areas for friends and family to converse. They have a full breakfast area that remains locked unless during breakfast hours. They have a common area above the pool which is locked off and the hotel claims it’s do to structural integrity!? Like, *** - so you’re telling me the floor above the pool may collapse? The common space next to the pool is ribboned off. This hotel claims to be family friendly, yet it isn’t. Cleaning staffing were taking videos of kids playing so that front desk staff could harass guests. Everything from No fun in the pool, to no sitting around. Some ppl were tailgating in the parking lot.

房間乾淨整潔，有洗衣房非常方便，早餐豐富，適合帶娃。地理位置優越，出行非常方便，免費停車這一點非常好。

Not bad for the price Recommended Room was clean , bathroom faucets not that great