Hotel berhampiran Mosqueé Dior ELMakhzen, Tetouan Province

Magnifique hôtel, emplacement parfait pour les visites à pieds, très belle accueil, j’y suis allé au mois de Juin de ce fait le Maroc n’était pas encore bondé de touristes, c’était parfait. Tout les membres du personnel prennent soin de vous et vous chouchoute comme à la maison. La chambre est propre, très clean et bien organisé. Aucun problème à signaler. Le petit déjeuner était excellent, buffet avec un large choix, il y’en a pour tout les goûts, vous pouvez même leurs demander de vous préparer des œufs de la façons dont vous voulez, ou encore un thé chaud. Je reviendrais avec ma famille ça c’est sûr.

My partner is Moroccan and I am Mexican-American, we are not married. We just spent 35 days in Morocco and traveled to 9 different cities and stay together in all but 1 of them. We are aware that unmarried couples are not allowed to stay in the same room at some hotels/riads, if at least one is Moroccan. So we made sure to always book at places we called beforehand to check with and make sure we were able to stay together. We called this place and they said no. We were going to find a new place to stay but THEY CALLED US back and said we were welcome. We arrived at check in time, and we were not allowed to stay in the same room. The same person my partner spoke with was there, she claimed he misunderstood when she said we were welcome. He is Moroccan, he speaks the language and there is no way he misunderstood. Also, why would they call us back just to say we are not welcome? She wanted us to book a second room. This would’ve been fine if we chose this place under the impression that we needed two rooms and we were okay with that. This was not the case. I could see her desperation when we were walking out, she really wanted us to get two rooms. My partner is Moroccan and I am Mexican-American, we are not married. We just spent 35 days in Morocco and traveled to 9 different cities. We are aware that unmarried couples are not allowed to stay in the same room at some hotels/riads, so we made sure to always book at places we called beforehand to check with. We called this place and they said no. We were going to find a new place to stay but THEY CALLED US back and said we were welcome. We arrived at check in time, and we were not allowed to stay in the same room. The same person my partner spoke with was there, she claimed he misunderstood when she said we were welcome. He is Moroccan, he speaks the language and there is no way he misunderstood. She wanted us to book a second room. This would’ve been fine if we chose this place under the impression that we needed two rooms and we were okay with that. This was not the case. The receptionist proceeded to tell me that she could not give me a refund because I booked through Expedia.com but that I could go ahead and get it from them. Once I called *******, she DENIED the refund! Claiming it is in their policy that they can deny service to unmarried couples. We know this law, this is why we called! These people were terrible! Tricking us into booking with them so that they could later make us get a second room or simply keep our money without providing the service. We had to walk for 6 hrs, with our luggage, to find a new place for us to stay! Just Terrible! This reservation was non-refundable (if I canceled or didn’t show up), and I was comfortable with that since we called to check and we were told we were welcome. When they turned us away, I requested a refund and the receptionist proceeded to tell me that she could not give me a refund because I booked through Expedia.com, but that I could

my experience is based on 5 months as a regular guest, I didn't want to be interested in the lack of hygiene and the worst service you can ever have in a tourist place. I thought it was normal somehow when you look deep at the unprofessionalism of the staff and how they respond to whatever order or just a reception in such a rude way, [except two waiters Omar and Brahim] I wanted to focus on the beautiful part,the building itself,and enjoy relaxing moments with some beers. but when a waiter like [Arafa] decides to pour my beer in the ashtray cause I am asking him for a bit of water in the ashtray to prevent the ashes from flying into the air, when I ask why you do this!? his answer: it's just a beer! I asked this waiter another day, if possible to put on a specific song, and his answer was: put your earplugs and hear whatever you want! but he can put whatever he wants! I am confused about who is the guest here! Another day like always, taking away a bottle of beer before even finishing, and I put my hand on it, deciding to argue with him about why he has taken it ?! I asked him are you angry with me? his answer was by opening another bottle of beer for me without asking for it! nice marketing![Soufian] another waiter I was surprised by his truly rude childish behavior toward me while having a very nice evening, I didn't want to send a reclamation to the owner but, the next time I went there the bodyguard at the door told me: there is something is said about you! so now please be nice! I asked him: can you tell me what? what wrong did I do? did I disturb anyone? am I not allowed in? he said: you are allowed!! but be nice, please. but my other questions have no answers!! Is this a provocation? [you can expect the waiter wanted to do it in reverse against me even though he ruin my evening and I was nice to him, and the owner wanted my money but they don't have a prouve against me, but someone is saying something ''Soufian''] another point very important is the discrimination against Moroccan guests they can't have a beer on the terrace! I know the owner by face and I am sure she had eyes to see what I am seeing too, I know this field has a lot of problems but a couple of old fishes make the whole box stinky. Good luck with the change to the positive.

酒店硬件不錯，餐廳服務特別好，有很多帥氣美麗的小哥哥小姐姐。小缺點是房間水很少，打了2次電話也沒送來。mini bar是空的，check in和check out因為攜程的問題，都在大堂等了2個多小時，期間也沒有水喝。下次會考慮專門過來度假。攜程真的是沒法評價，我全款預付過的訂單，到酒店說攜程沒付款，我先付了押金入住，然後打電話給攜程處理，晚上攜程發消息告訴我處理好了，check out時退押金就行。我再次和攜程確認，希望他們核實好，不要再出問題。攜程線上承諾說沒問題。check out時酒店還是說沒收到付款，就這個問題我在大堂待了2、3個小時。期間還得知攜程是發郵件和酒店溝通，就很無語。最後攜程給了500代金券表示歉意。但是我想說我更希望旅行愉快，500元對我也沒有意義，因為這個問題，旅行計劃打亂，本來想退房當天開車到拉巴特還能逛一會，最後到了拉巴特酒店已經下午6點了。