Pengguna Tetamu
20 Julai 2023
Very Disappointed on our second return to this hotel.We waited a long time for any bar staff to serve drinks, no nuts or olives, then when we ordered from the bar menu, we were told we couldn't eat it in the bar outside area, even though my husband had checked to see if it was fine, we were not eating a main meal, so I asked if they wanted us to move..not friendly..our friends had a bad odour from their room, which was not good and did not move them We sat by the pool and there were heaps of towels and empty Glasses by the pool, nobody seemed to be designated to this area and one girl did arrive with no pad, to take drinks orders!!.My friend asked for an omelette at breakfast the following day, with cheese and was told "there is no cheese", even though there were about 6 different cheeses on the breakfast table???I have emailed them and they said they were looking into our complaint, but to date, NOTHING!!!if no reply today..we need to sign their Hoja de Recalmacion ( complaints book )..rooms are not cheap and the staffing and standards have slipped greatly NOT A GOOD EXPERIENCE AT ALL !!!
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