I do not recommend Aureum Palace after my second time visit with 20 people. There were problems upon problems since arrival. Out of almost 10 rooms we took, with one private executive suite and 9 other rooms, 3 rooms were checked in late from 2:30-3:00 pm. I talked with the front desk and the reply I got was, “but other rooms were on time”. “Check in time is at 2:00 pm”, “we’re just running late”. This is an absurd reply for a hotel like this. No, you do not charge customers with one of the highest rates across the beach and have the decency to reason us and not apologise. Also, they are VERY short on staff, the staff themselves complain about this point. Second, the housekeeping who added an “extra bed” in my room had no bed room. They literally placed a MATTRESS on the floor assuming I’d accept having to pay 40,000 MMK per night. Until I asked for the bed frame, they weren’t going to put one. Thirdly, we ordered french fries late one night, french fries in hotels are pricey, but I will attach a photo of what they actually served us. The respond we got was, we ran out of chips and these were the ones we received from our supplier. In another sense, it is not their fault to serve 4 cm long french fries and charge us hotel price. Fourthly, during breakfast, one of members weren’t sure if a dish contained meat as she is vegetarian. A waiter said no but upon asking another stuff, it was remarked as, it “may” have chicken stock powder. We were shocked and until we told them we will write a report and review, they decided to go back to the kitchen to confirm with the chef. Fifth, last day getting on the bus back to the airport, 5 of our bags were dislocated inside the hotel during the transport between the room and bus! It took us an extra 20 mins to wait for where our bags were. Our first stay at Feb was good but this time was very disappointing. I will not be coming back here or recommending. We all came here to rest, not to have to face all of this. Amongst the bad, the securities and gatekeepers and gardeners were very nice!
Bagus
3 Ulasan