Ulasan Kona Village A Rosewood Resort

Came for honeymoon. View and location is very nice. Room was also very nice. Staff are friendly and helpful. Food is pretty good.

Kona Village is just the best! When we arrived we were taken on a cart tour of the resort by the bellman Shanen, who dropped us off at “Hale 1” - one of only two legacy hales. At our first turndown service, the housekeeping staff left an entire collection of 7 refrigerator magnets. The outstanding service continued at the activity shed Kilo Kai, where one day Cam took us out on a private snorkeling expedition and the next day ‘Pu took me out canoe paddling and set me up on a stand up paddle board. We attended the Island Roots dinner the night of our arrival - the food was excellent and we were all seated at one table so the interactions with the other guests were easy and pleasant. Staff members Jose and Daniela dined with us, as if welcoming us to their home. We were there to celebrate my wife’s milestone birthday, and when we arrived at our room late that night they left a bottle of champagne and mini birthday cake for us. The pools and on site restaurants were great. All around excellent from start to finish.

It's hard to say whether the service is good or not. It can be said that there is no service. The room service never comes. When I contacted Ctrip, they said they didn't receive any service requests. I ordered breakfast and they said they didn't receive the order. Then they said they had the order but it was for another room. The hotel's bath towels were not clean and had yellow stains. There were hairs from the previous guest on the sofa and cashews from the previous guest on the carpet. Although the original volcanic design is preserved, it's dusty as soon as you go out. There's no concrete pavement. The car, clothes, hair, face, shoes and feet are all as if they just came back from a construction site.

The room is very beautiful and very unique. Compared with Four Seasons, I recommend couples to come to Qili. The environment outside the room is very good. You can reach the sea in two steps. The front desk service attitude is good. Overall satisfied

The room facilities and views are top-notch in Hawaii, but the hotel service is unbelievably bad. The front desk staff were arrogant and rude (I don't know if it was racial discrimination), and they didn't inform me of my credit card authorization upon check-in, charging me $400 and $700 in two separate transactions, which I haven't been able to recover yet. For check-out, a shuttle bus is required to pick up luggage from the villa, but after calling for 25 minutes without anyone answering, I finally had to call room service to get a shuttle. The hotel has two restaurants; the casual dining restaurant staff were relatively friendly, but the main restaurant staff were extremely rude. I had to pour my own water/drinks, and they didn't even bring champagne after I finished the appetizers. I strongly advise against going there if you can't stand being treated badly; you'll be driven to the brink of insanity by the staff. Also, the snacks in the room's mini-bar were expired.

The hotel environment is very good and the room is very clean. It is the first choice for honeymoon

Rosewood Hotel has a good reputation and the price is here. Overall, the service is pretty good. Maybe because it is a foreign tourist, I don’t think it is particularly good. However, the hardware conditions and design are very strong. You can also see posters on the beach. I always know that it is a must on the big island. I stayed at Guili Hotel because I hope the restaurant can have more variety, but for now the best thing is that there are many activities and you can have a good time without leaving the hotel.

The environment is very good and beautiful

Service is average, facilities are good

It's amazing. I can say it's the best hotel in Hawaii. I got off the plane and took an Uber to the Big Island in 25 minutes. The characteristics are so different. It's all volcanic landforms. 🪨 It's so cool. This hotel is just flat.

貴有貴的道理 體驗挺好 服務水平待提升 餐廳不好吃

服務很差景色很好房間裡有螞蟻😂

環境優美，床也很舒服

The hotel is excellent and very beautiful. I even met staff who spoke Chinese, which made the experience even better. Rosewood is truly stunning. If I visit again, I would definitely choose to stay here.