Hotel Courtyard di The Colony

*lengthy review* I stayed there with my family/friends in late July.we had a total of 4 rooms. The hotel itself was very nice. But we had the worst experience I’ve ever had at any hotel in my life!!. While we were very excited to meet up with family in the area and We all got dressed and fancy up for a dinner outting. Had an amazing time in the Dallas area. To wake up to these disgusting little red bite marks ALL OVER OUR BODIES. I spoke to the manager via email about the issue to only be accused of getting hit by fire ants. FIRE ANTS!!! There’s NO WAY my family and I got bit by fire ants and DIDNT know. We were fine when we went to sleep and woke up covered in these Insanely itchy bites. When we got back home I was advised to wash everything we took into the room. I check our luggage with a flashlight Which there, I found a dead bed bug. A disgusting BED BUG!!! I’ve never in my life seen one of these or even been bit by these. The manager at this property obviously didn’t believe me and customer serve didn’t seem to care either. They just said a claim was made. The property supposedly had someone “check” the room to find “nothing” I don’t believe that at all. There’s no way we got bit by fire ants or anything else (all over our bodies) without knowing. It obviously happened in our sleep. I’m furious with the dismissal of our situation. I was a Marriott employee at the time and I thought soo highly of my company and how great we took care of our customers. UNTIL this stay. I wouldn’t recommend staying at this property to anyone. I find it absolutely unacceptable that whenever I woke to in the customer service center claimed WE were the ones that brought it with us. I have children at home and now have to pay an exterminator to make sure my home isn’t infected. I can’t imagine how many other people have had to deal with this and get the same response from there in-caring management.