Hotel berhampiran Défis-Défis, Therese-De Blainville Regional County Municipality

This is a new hotel so everything was new, the service was good, have good breakfast. The people working at the breakfast bar seems to try too hard on getting around guesses to be on top of the things there, but it would be nice if they could chilled off to let guesses help themselves and out of the way first. Front desk clerks are available if you have questions, but it would be nice if they could try a little smile sometimes. I am from the US and have been in the people business my whole life so I am big on being friendly and curtesy, doesn't matter how bad of the mood you are in, but I don't expect the foreigners to do that. I like the place so I leave a 5 stars.

HOTEL: First, we arrived in daylight hours, checked in to our ”suite” , and were told to go to our room 126 (called Celestre on the web site). We had to walk down a very dimly lit hallway that was so dark, we thought we were were walking into a haunted house. We could not even read the room numbers unless you got about a foot away from the room doorways. Is this some sort of joke ?! There was a light at the end of the long hallway for a large wall photo, and only when we got to the end of the hallway could we see our room number. Did not get a feeling of being safe nor customer friendly. Once in the room, which was also dimly lit, we encountered several ”techy” light switches (designed for setting ambient lighting), some didn't work, others worked for coloured LED strip lights which were confusing to change colours and intensity. Lighting intensity made it more difficult to see what function the small print on the switches performed. Remote control for the TV would power on the TV, but would not change the channels, screen just kept showing the hotel advertisement. Remote control for the fireplace (although we did not need it) also failed to function Website photo of the room shows a wave type ( ~ ) lounger, not what was in the room, which was a prop up back lounger. The A/C unit had a very loud fan, and very poorly positioned right alongside the bed, which made sleeping with the unit on virtually impossible. Oh, did I mention that there was an ON/OFF light switch at the front door for selecting whether A/C or heating ( and I think it was in French only). Last but not least, the Spa's hotel is situated across the street from the Spa (a 5 lane undivided boulevard). I believe there's a limo if you want to wait for it, but don't count on the limo at Spa closing time (10 pm), it's parked so you have to walk across the boulevard in the night. We also got to experience this closing experience along with a major downpour, dressed in our bath robes and flip flops. SPA: Very nice and well equipped spa and bistro, Therapeutic massage with Mark Hindle was excellent, although more than twice the price of my home massage therapist. Therapist agreed to wear a mask on my request (I wore one throughout), but only because he was feeling under the weather and coughing a bit. I would go back to the spa, but forget the hotel, not worth the price.

This is just a great hotel. Easy on/off 40. Just a short drive to restaurants but why go there - the restaurant at the hotel was very good. We only had breakfast, but you could tell it was a class act and made with care. New, urban, and kind of funky. Spacious airy lobby area with bar and restaurant. Staff were great - very good customer service skills. My wife really enjoyed the decor and decorating and the place was spotless. The gym, pool, steam room, sauna and whirlpool were of the quality of hotels that cost much, much more. We were there on a weekend and they had a great deal on Marriott points required for weekend stays. We usually stay at a different hotel brand just off 40 in Dorion, but no more. This is our new go to hotel when passing through Montreal. I normally don't stay at too many Courtyards because I look for breakfast included but this ( at least on a weekend) is just too good a property and deal to drive by.

Recently stayed at this hotel - Suport staff were rude, condescending and unwilling to open up common areas for friends and family to converse. They have a full breakfast area that remains locked unless during breakfast hours. They have a common area above the pool which is locked off and the hotel claims it’s do to structural integrity!? Like, *** - so you’re telling me the floor above the pool may collapse? The common space next to the pool is ribboned off. This hotel claims to be family friendly, yet it isn’t. Cleaning staffing were taking videos of kids playing so that front desk staff could harass guests. Everything from No fun in the pool, to no sitting around. Some ppl were tailgating in the parking lot.

Very good hotel close to airport. Would definitely return. Pros - amazing staff that are very customer focused (kuddos to the manager and training given) - this is a major differentiator - good gym that has descent equipment - whilst no restaurant or room service, basic food options available next to lobby - shuttle every 30 min to airport (with excellent driver that is also client focused) - good treatment of Ambassador and BonVoy status traveller’s - very good wifi - relatively new hotel Cons - no room service - no hot breakfast - pool has no sauna

We had a wonderful stay at the Sheraton, so much that we returned within the same month! First off you can’t find a more perfectly located hotel in Laval. The lobby area was recently renovated, with a café section offering coffee and local products. The restaurant was a bit of a disappointment to us, as we tried to visit in the morning and no one seemed to want to serve us. However, the front desk staff was incredibly helpful and nice. We booked the Residential suite, which was on a newly renovated floor. The amenities were spotless, gorgeous room with everything you might need. The shower was fantastic and the bed very comfortable. The kitchenette area had a table, and they provided a high chair for our baby when we requested it. After our awkward experience at the restaurant on our first visit, we ordered room service for breakfast the next time .The price is outrageous for the quality of the food and I would not recommend. The pool area is newly renovated and absolutely gorgeous. There is a hot tub, a dry and a hot sauna, and a perfect heated pool in a relaxing setting. We enjoyed both of our stays and will definitely visit again.

Nous avons eu un bon séjour, tout était parfait jusqu'au matin à l'heure du petit déjeuner on a fait le constat amer que le manger ne suffisait pas car beaucoup de choses étaient finies.