Hotel berhampiran Parc Jacques-Gagnon, Therese-De Blainville Regional County Municipality

Very good nice room and clean so so good Good price nexr time useing this hotel

Hôtel , correct mais beaucoup trop cher pour ce que c’est.le lit étais confortable mais manque de couvertures.un gros plus pour les salles de bain avec de grande douche et climatisation très bruyante.

The hotel was very clean. The front desk was very helpful. The room was exactly what I expected. I would stay there again and would recommend this Hotel

We had a wonderful stay at the Sheraton, so much that we returned within the same month! First off you can’t find a more perfectly located hotel in Laval. The lobby area was recently renovated, with a café section offering coffee and local products. The restaurant was a bit of a disappointment to us, as we tried to visit in the morning and no one seemed to want to serve us. However, the front desk staff was incredibly helpful and nice. We booked the Residential suite, which was on a newly renovated floor. The amenities were spotless, gorgeous room with everything you might need. The shower was fantastic and the bed very comfortable. The kitchenette area had a table, and they provided a high chair for our baby when we requested it. After our awkward experience at the restaurant on our first visit, we ordered room service for breakfast the next time .The price is outrageous for the quality of the food and I would not recommend. The pool area is newly renovated and absolutely gorgeous. There is a hot tub, a dry and a hot sauna, and a perfect heated pool in a relaxing setting. We enjoyed both of our stays and will definitely visit again.

We stayed here for one very short night prior to an early flight from the airport. We chose this hotel partly because it had a restaurant, and after arriving on the train we didn't want to have to seek out a place to eat. Unfortunately, the restaurant is closed on Monday, so we had to take a taxi to a restaurant about a mile away. There was a happy hour at the hotel with generous drinks but really minimal food, so that wasn't an option for dinner. The other negative is that there is a lot of noise from the nearby highway. Only in the morning did we discover that earplugs were available in the bedside drawer. Obviously the noise is a problem for many people. We took a 5:15 AM shuttle to the airport and the driver was very friendly. Unfortunately, we had to leave so early that we were unable to take advantage of the provided breakfast. For a one-night stay near the airport, we could have probably found a more suitable, quieter hotel for less money. A shuttle to the restaurant would have been helpful, and a packaged breakfast to go would have been a nice touch.

HOTEL: First, we arrived in daylight hours, checked in to our ”suite” , and were told to go to our room 126 (called Celestre on the web site). We had to walk down a very dimly lit hallway that was so dark, we thought we were were walking into a haunted house. We could not even read the room numbers unless you got about a foot away from the room doorways. Is this some sort of joke ?! There was a light at the end of the long hallway for a large wall photo, and only when we got to the end of the hallway could we see our room number. Did not get a feeling of being safe nor customer friendly. Once in the room, which was also dimly lit, we encountered several ”techy” light switches (designed for setting ambient lighting), some didn't work, others worked for coloured LED strip lights which were confusing to change colours and intensity. Lighting intensity made it more difficult to see what function the small print on the switches performed. Remote control for the TV would power on the TV, but would not change the channels, screen just kept showing the hotel advertisement. Remote control for the fireplace (although we did not need it) also failed to function Website photo of the room shows a wave type ( ~ ) lounger, not what was in the room, which was a prop up back lounger. The A/C unit had a very loud fan, and very poorly positioned right alongside the bed, which made sleeping with the unit on virtually impossible. Oh, did I mention that there was an ON/OFF light switch at the front door for selecting whether A/C or heating ( and I think it was in French only). Last but not least, the Spa's hotel is situated across the street from the Spa (a 5 lane undivided boulevard). I believe there's a limo if you want to wait for it, but don't count on the limo at Spa closing time (10 pm), it's parked so you have to walk across the boulevard in the night. We also got to experience this closing experience along with a major downpour, dressed in our bath robes and flip flops. SPA: Very nice and well equipped spa and bistro, Therapeutic massage with Mark Hindle was excellent, although more than twice the price of my home massage therapist. Therapist agreed to wear a mask on my request (I wore one throughout), but only because he was feeling under the weather and coughing a bit. I would go back to the spa, but forget the hotel, not worth the price.

Great check-in - quick, professional and friendly. Clean, fairly-large, and quiet room, equipped with a larger than usual safe (can handle a 16” laptop), bar-refrigerator, and desk for work. Well-located if you have a car; otherwise, not close to much. No sidewalk until you get to the major street (only 1 minute walk). About 1 mile (1.4 km) from the Metro (subway) - if you time it well, you can catch the free # 360 bus from Montmorency Metro, a 5-minute bus ride to the corner near the hotel. The continental breakfast included various breads, eggs, and cereal. Everything was edible :)

Bien situé Frigo et AC bruyant par contre

Very good hotel close to airport. Would definitely return. Pros - amazing staff that are very customer focused (kuddos to the manager and training given) - this is a major differentiator - good gym that has descent equipment - whilst no restaurant or room service, basic food options available next to lobby - shuttle every 30 min to airport (with excellent driver that is also client focused) - good treatment of Ambassador and BonVoy status traveller’s - very good wifi - relatively new hotel Cons - no room service - no hot breakfast - pool has no sauna