No 15 Ermou Hotel

All good except yesterday the cleaning services late and don't cleaning the room.

酒店服務非常好！礦泉水可以問前台要，前台小哥也很給力，有什麼問題都可以幫忙解決！

We will NOT come back! We booked a 4 night stay online. We chose the best room available "Executive Suite". Since our flight landed past midnight, I emailed the hotel to make sure that their reception was open. No reply. I later emailed again to request a late checkout, stating that I'd be happy to pay if there is availability since our outbound flight was a midnight flight but again no reply. When we came in we got an Executive Suite but an accessible one. One that is configured for people with special needs. What that meant was that the bathroom facilities were lower, the sink was very low and hard to use for a person who stands and the absolute worse thing was a shower without a door so one could access it with an assistant or wheel chair. This also meant that every shower flooded the room. We were two people who had to use a shower and bathroom while walking in puddles. As we entered the room we requested an alternate. One was no not available. It is customary in other hotels to inform the customer when booking. For this experience we will not return and I caution you to save your good money and go elsewhere! I don't want a 'thank you for the feedback' nor an apology! Since you decline fixing it when we were there. If you, the hotel, truly want to stand behind your product then issue us a refund. Not credit as I won't be back to the area.