Pengguna Tetamu
9 Disember 2023
"A Disheartening Saga: Overbooking, Subpar Alternatives, and a Tedious Refund Battle" My recent encounter with this hotel has left me utterly disappointed, prompting me to share my experience. After diligently making a booking and paying the required amount in advance, my excitement turned into frustration when, days later, the manager called to inform me of an unexpected overbooking situation. To salvage the situation, they proposed an alternative hotel. Regrettably, the replacement fell far below the standard I had anticipated. The room lacked the usual amenities, the service was subpar, and it was evident that the establishment was not on par with the original booking. What exacerbated the situation was the hotel's continuous time-wasting tactics. They assured us they were diligently working on a solution but failed to provide a clear answer or a resolution. This led to prolonged uncertainty, forcing us to explore other options. Eventually, we reluctantly decided to cancel our booking, a decision that left us not only in agony but also disheartened by the lack of professionalism. The subsequent refund process added insult to injury. Despite multiple follow-ups, obtaining our refund became an arduous task, requiring more effort and time than it reasonably should have. In sum, my experience with this hotel was marred by overbooking issues, an unsatisfactory alternative, and a tedious battle for a refund. I feel compelled to caution potential guests about the risks associated with their overbooking practices and the subsequent inconvenience that might overshadow what should have been a pleasant stay.
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