Ulasan Atour Hotel (Tianshui South High-speed Railway Station Shengda Plaza)

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！酒店採用普蘭特床墊，雙面抗菌防蟎，搭配凝膠記憶棉和靜音彈簧，翻身互不幹擾，睡眠體驗極佳，客房深睡記憶枕在材質方面採用了純棉材質，通風性好，可以讓人在炎熱的夏天也不會感到悶熱，同時酒店提供免費下午茶，24小時健身房，洗衣房，免費行李寄存、免費公共停車場、24小時客服管家、本地旅行攻略等！讓您在旅途中也能享受居家般的舒心與便利,隨時歡迎您回來！

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for staying two nights and giving us a perfect score! 🌹Our hotel is located in the heart of Maiji District, with easy access to Tianshui Station, Tianshui South Station, and Maijishan Grottoes. Public transportation and taxis are readily available, and a large supermarket is right next door, making dining and shopping a one-stop shop. We are honored to receive your positive feedback on our cleanliness and service. We look forward to your next visit to Tianshui, where you can continue to enjoy this convenience and comfort! 🍜🏔️The hotel uses Plant mattresses, which are double-sided antibacterial and mite-proof, combined with gel memory foam and silent springs, ensuring undisturbed sleep and an excellent sleep experience. The deep sleep memory pillows in the rooms are made of pure cotton, offering good ventilation and preventing stuffiness even in hot summers. The hotel also offers complimentary afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour customer service, local travel guides, and more! We strive to make your travels as comfortable and convenient as home. Your "I'll stay here again next time" is our greatest encouragement. Boya welcomes you home anytime! We wish you good health and all the best! Your positive feedback is our greatest honor. We look forward to your next visit. Boya welcomes you home anytime! Welcome home anytime! We will continue to maintain high-quality service and environment, and look forward to your next visit. Wishing you a happy life!

Jawapan daripada Pihak Penginapan: Thank you for your detailed review! We are delighted to see your positive feedback on everything from the room and location to the lobby details! Thank you for your thoughtfulness and encouragement. We will continue to maintain this quality, ensuring that "cleanliness, spaciousness, and attentiveness" make every stay a reassuring experience for you. We look forward to your next visit, and we'll once again offer you a cup of hot tea! The hotel offers complimentary afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour concierge service, local travel guides, and more! We aim to make your travels as comfortable and convenient as home. Your comment, "I'll stay here again next time," is our greatest encouragement. Boya welcomes you home anytime and wishes you good health and all the best! Your positive feedback is our greatest honor. We will continue to maintain a clean environment, warm service, and convenient location. We wish you a happy life and all the best!

Jawapan daripada Pihak Penginapan: Thank you for your candid and detailed review! Your comprehensive feedback, covering everything from the decor and room layout to the facilities, toiletries, and breakfast, is invaluable to us. The hotel uses Plant mattresses, which are double-sided antibacterial and mite-proof, combined with gel memory foam and silent springs, ensuring a undisturbed sleep experience. The deep-sleep memory foam pillows in the rooms are made of pure cotton, offering excellent ventilation and preventing stuffiness even in hot summer weather. The hotel also offers complimentary afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour concierge service, local travel guides, and more, allowing you to enjoy the comfort and convenience of home even while traveling. Thank you for your understanding and encouragement; every piece of feedback you provide is a driving force for our progress. We will continue to optimize the details, striving to ensure that your next visit not only brings you the familiar spaciousness and abundance but also showcases our improvements in facility maintenance. We look forward to your next visit and witnessing our growth! Wishing you a pleasant stay!

Jawapan daripada Pihak Penginapan: 感謝您的簡潔好評！“服務很好，乾淨衞生”——短短八個字，卻精準時出了我們最核心的兩個追求，讓我們心裏暖暖的，特別開心！酒店採用普蘭特床墊，雙面抗菌防蟎，搭配凝膠記憶棉和靜音彈簧，翻身互不幹擾，睡眠體驗極佳，客房深睡記憶枕在材質方面採用了純棉材質，通風性好，可以讓人在炎熱的夏天也不會感到悶熱，同時酒店提供免費下午茶，24小時健身房，洗衣房，免費行李寄存、免費公共停車場、24小時客服管家、本地旅行攻略等！讓您在旅途中也能享受居家般的舒心與便利,隨時歡迎您回來！

Jawapan daripada Pihak Penginapan: Thank you for your five-star review! We are delighted to learn that you had such a satisfying stay on your second day in Tianshui. The complimentary room upgrade is a small gesture we make to surprise our guests, and your positive feedback on the laundry and breakfast is a great encouragement to our service. Your affirmation warms the hearts of all our staff and motivates us to continuously improve our service quality. We look forward to your next stay in the near future, giving us the opportunity to bring you even more wonderful experiences! We wish you a smooth and memorable trip in Gansu! 🌟The hotel uses Plant mattresses, which are double-sided antibacterial and anti-mite, combined with gel memory foam and silent springs, ensuring undisturbed sleep. The deep sleep memory pillows in the rooms are made of pure cotton, offering excellent ventilation to keep you cool even in the hot summer. The hotel also provides a complimentary fruit platter, afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour concierge service, local travel guides, and more. We will continue to maintain and update the hotel facilities to ensure you always have a comfortable and convenient experience. We wish you all the best and welcome back next time!

Jawapan daripada Pihak Penginapan: We're so happy to receive your praise for the room cleaner! We'll pass on that recognition to them. We look forward to hearing from you again, and please feel free to contact us if you need anything. The hotel uses Plant mattresses, which are double-sided antibacterial and mite-proof, combined with gel memory foam and silent springs, ensuring a undisturbed sleep experience. The deep sleep memory pillows in the rooms are made of pure cotton, offering excellent ventilation to keep you cool even in hot summer weather. The hotel also offers complimentary afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour concierge service, local travel guides, and more! We want you to enjoy the comfort and convenience of home even while traveling, and we welcome you back anytime!

Jawapan daripada Pihak Penginapan: Thank you for your honest feedback. We are very sorry that the elevator noise seriously affected your rest. We appreciate you pointing out our shortcomings in both hardware and software. To express our apologies, we hope to have the opportunity to compensate you for your next stay (such as a free room upgrade). We apologize again. The hotel uses Plant mattresses, which are double-sided antibacterial and anti-mite, combined with gel memory foam and silent springs, ensuring undisturbed sleep and an excellent sleep experience. The deep sleep memory pillows in the rooms are made of pure cotton, which is well-ventilated and keeps you cool even in hot summer. The hotel also offers complimentary afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour concierge service, local travel guides, and more! We aim to make your travels as comfortable and convenient as home, and we welcome you back anytime!

Jawapan daripada Pihak Penginapan: We were deeply touched by your five-star review! Thank you so much for specifically mentioning our "service" and "breakfast," which are precisely the two aspects we value most. Our attentive service, combining smiles and professionalism, is the welcoming gift we hope to offer to every guest; while our delicious and satisfying breakfast is our way of starting your day with energy. Your recognition lets us know that our efforts have been successfully conveyed. We have immediately shared your praise with every colleague in the front desk, housekeeping, and food and beverage departments. Your encouragement makes everyone's hard work feel truly worthwhile. We look forward to your next visit, and we will continue to welcome you back with our warm service and delicious meals! Located in Shengda New City on Tianhe South Road, near the High-Speed ​​Railway South Station, the hotel enjoys a vibrant commercial environment. Landmarks such as the No. 2 Middle School, the People's Court, and scenic spots are all nearby. The hotel features Plant mattresses, double-sided antibacterial and anti-mite, combined with gel memory foam and silent springs, ensuring undisturbed sleep. The deep-sleep memory foam pillows in the rooms are made of pure cotton, offering excellent ventilation to keep guests cool even in hot summer weather. The hotel also provides a complimentary fruit platter, afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour concierge service, local travel guides, and more. We continuously maintain and update hotel facilities to ensure a comfortable and convenient experience for you. We wish you a pleasant stay and welcome you back next time!

Jawapan daripada Pihak Penginapan: 讀到您的評價，我們整個團隊都倍感鼓舞！非常感謝您不吝讚美之詞。能讓您在入住期間感到滿意——無論是舒適的房間、快速的WiFi、可口的早餐，還是我們同事提供的貼心服務——對我們而言是最大的肯定。我們衷心期待您的再次光臨，希望能繼續為您帶來更多驚喜與美好的回憶！酒店位於天河南路盛達新城，靠近高鐵南站，周邊商業繁華，市二中、人民法院，景區等地標均在附近，酒店採用普蘭特床墊，雙面抗菌防蟎，搭配凝膠記憶棉和靜音彈簧，翻身互不幹擾，睡眠體驗極佳，客房深睡記憶枕在材質方面採用了純棉材質，通風性好，可以讓人在炎熱的夏天也不會感到悶熱，同時酒店贈送精美果盤，提供免費下午茶，24小時健身房，洗衣房，免費行李寄存、免費公共停車場、24小時客服管家、本地旅行攻略等、我們會持續維護和更新酒店設施，確保始終為您提供舒適便捷的體驗。祝您一切順利，歡迎下次回家！

Jawapan daripada Pihak Penginapan: 非常感謝您選擇入住我們酒店並抽出寶貴時間給予好評！很高興得知您對我們便利的地理位置、豐富的周邊餐飲以及早餐品質感到滿意。您的認可對我們來説是莫大的鼓勵。關於房間設施，我們已記錄您的反饋，會持續優化，力求為客人提供更卓越的入住體驗。期待您的再次光臨，祝您一切順利！酒店位於天河南路盛達新城，靠近高鐵南站，周邊商業繁華，市二中、人民法院，景區等地標均在附近，酒店採用普蘭特床墊，雙面抗菌防蟎，搭配凝膠記憶棉和靜音彈簧，翻身互不幹擾，睡眠體驗極佳，客房深睡記憶枕在材質方面採用了純棉材質，通風性好，可以讓人在炎熱的夏天也不會感到悶熱，同時酒店贈送精美果盤，提供免費下午茶，24小時健身房，洗衣房，免費行李寄存、免費公共停車場、24小時客服管家、本地旅行攻略等、我們會持續維護和更新酒店設施，確保始終為您提供舒適便捷的體驗。祝您一切順利，歡迎下次回家！

Jawapan daripada Pihak Penginapan: We understand your frustration and confusion at not being able to enjoy a comfortable room temperature immediately after a long journey. We also sincerely thank you for your recognition of our service and breakfast, as well as your positive feedback on the handling of lost and found items. Regarding the air conditioning operating hours you mentioned, we sincerely apologize. This is indeed a time-based control measure we have implemented based on the characteristics of local energy supply, with the initial intention of ensuring guests' basic needs while practicing green environmental protection. However, we know that this arrangement has not fully considered the actual needs of all guests, especially guests like you who have experienced a long day of travel and yearn for warmth and relaxation upon returning to their rooms. Making you wait in your room wearing a down jacket is not how we treat our guests, and we are extremely sorry for this. Your experience is an extremely valuable reminder for us. We have recorded your feedback and will discuss internally how to optimize relevant service processes, such as turning on the air conditioning in advance for guests with special needs or providing additional heating equipment, striving to find a better balance between environmentally friendly operations and guest experience. Thank you again for your frankness; it has helped us identify a blind spot in our service. We sincerely look forward to serving you again on your next trip, and we will strive to provide you with a perfect and unforgettable stay. Have a pleasant journey and all the best!

Jawapan daripada Pihak Penginapan: Thank you for your perfect review and such detailed feedback! Seeing your positive feedback on everything from the location and transportation convenience to the staff service and breakfast warms our hearts and makes us especially happy! The hotel offers complimentary afternoon tea, a 24-hour gym, laundry facilities, free luggage storage, free public parking, 24-hour concierge service, local travel guides, and more! We strive to make your trip as comfortable and convenient as home. Your comment, "I'll definitely stay here again next time," is our greatest encouragement. Boya welcomes you home anytime and wishes you good health and all the best! Your positive feedback is our greatest honor. We will continue to maintain a clean environment, warm service, and convenient location. We wish you a happy life and all the best!

Jawapan daripada Pihak Penginapan: 感謝您的滿分好評和如此細緻的分享！看到您從地理位置、交通便利性、員工服務到早餐，全方位地給予了肯定，我們心裏暖暖的，特別開心！！酒店提供免費下午茶，24小時健身房，洗衣房，免費行李寄存、免費公共停車場、24小時客服管家、本地旅行攻略等！讓您在旅途中也能享受居家般的舒心與便利您的一句“下次來還住這裏”就是對我們最大的鼓勵。博亞隨時歡迎您回家，祝您身體健康，萬事順意！能得到您的肯定，是我們最大的榮幸。我們會繼續保持乾淨的環境、熱情的服務和便利的位置，祝您生活愉快，萬事順心～