Hotel berhampiran Lapangan Terbang Antarabangsa General Abelardo L. Rodríguez, Tijuana

Im not typically the type to take the time to write reviews but I had to take the time to warn potential guests on here about the safety concerns in the rooms to prevent another dangerous incident. I stayed at this hotel with my family and after a long night I went into the rooms restroom to change. Once I was done I realized whether I turned the restroom lock and hand left or right the door would not open. The whole lock came out inside the restroom and I was stuck in there for over 1 hour at 3AM. Fortunately I was not alone and my boyfriend and family were on the other side to calm me down. The lobby was immediately called and the help we received was unbelievably poor. The one in charge of the hotel had no solution for getting me out. They called up their “so-called” maintenance worker and he came up empty handed. My boyfriend asked for a screwdriver and they didn’t even have that. He claimed he was attempting to find a different key when there was no key whole on the lock. First responders were police officers, not medics nor firefighters. The manager had nothing to say. No one was helping, I was in the restroom for 1 hour and when I just heard everyone talking outside the door and not doing anything about it I began to panic. Taking matters into our own hands my boyfriend tried kicking the door open and it wouldn’t budge. We had no other option but to break a whole in the wall big enough for me to fit. The female manager from the hotel tried to physically stop my boyfriend from doing what he had to for getting me out. I had to squeeze through a small hole through the wall that was made under the sink of the restroom. The insulation made me so itchy but fortunately I had another family members room to shower in. I had already showered and firefighters had barely arrived and still took more time to open up the door with a crow bar as if they weren’t even called until more than a whole hour later of being notified. The hotel relocated us to another room, not one apology given by anyone. The next morning we had breakfast there in the presence of the manager we had dealt with and no words were exchanged with us. That day we went to run errands and have lunch and when exhausted from the chaos I decided to get dropped off instead of visiting family. I arrived back at the hotel to get some rest and I realized 2/5 rooms of my family members keys had been deactivated. When I went to ask for reactivation they said we had to pay a $700 fee for the damages which we had no other option but to do to the walls to get me out of there. When we told them we refused to pay anything we were evicted. Not only were we evicted but when we called our family back to pick us up our 4 other family members were also evicted when they had completely separate reservations. Had I decided not to stay back I could’ve been evicted in the middle of night with no where to go and too exhausted too drive home. They treated us like criminals and at first tried to deny allowing

Estuve hospedado en este maravilloso Hotel, el personal siempre muy atento durante mi estancia, tienen un área donde puedes adquirir bebidas, snacks y refrigerios a precios bastante convenientes. La habitación con todo lo necesario, el Internet Buenísimo!!! Definitivamente regreso próximamente.

Room was spacious. Hotel was located very close to borders and plenty of restaurants around the hotel. Traffic wasn't very good as there is only one way to get in and out of hotel so depending on time of day, it might take extra time to get into or out of hotel.

I'm giving the Pier South Resort 5 stars, even though there were some issues with their restaurant. I feel like any company can make a mistake, but pay attention to how they resolve it for you. The hotel is very nice with stunning ocean views, and the staff members all were very friendly. Great location - many places of interest are within walking distance. We paid extra for a room with a balcony and ocean view. On the dates we were there, happy hour with drinks and appetizers were served on the rooftop lounge, we just needed to show our room key. On our last morning, we planned to have breakfast on the balcony in our room, watching the ocean. We called the in-room dining number 3 different times between 8:45am and 9am, but the phone was never answered. We called the front desk at 9am and they had room service call us back. Room service said that they were understaffed and we should call back in 90 minutes to place our order. Call back at 10:30am to order breakfast when checkout is 11am?! We only wanted a bagel and yogurt parfait, but I suppose if there is nobody there to bring the food, then it doesn't matter how simple the order was going to be. The room, parking and resort fees made this a very expensive stay, so not being able to enjoy it in the way we planned was very disappointing. On prior day we did eat at the restaurant, then after we finished, waited over 10 minutes for our check and after we said we were going to charge it to the room, that took another 10 minutes. Again, the restaurant Toasted was probably understaffed. I understand that is a common issue with many companies, but keep in mind that this is an expensive resort with expensive fees. I discussed our concerns with management, and received an apology along with a satisfactory resolution. We will try Pier South again someday, but at this time I cannot even say whether or not they actually offer room service.

I like it so much. The only thing is the deposit. Too long to reimbursed.

I’ve stayed at this hotel several times while visiting family in the area. Decent hotels aren’t easy to find in this area. This place was the best I could find for a somewhat reasonable rate. This time around I stayed for three nights and noticed how it’s gotten far too dirty to be acceptable. The bed and linens were fine but the couch needed a serious cleaning. The carpet was vacuumed but it desperately needed a good steam cleaning. The hotel manager really should take a look in the rooms from time to time to make sure dirt and stains are being cleaned. There was cockroach on the bathroom floor on one of my midnight bathroom visits. I wore sandals from then on while in the room. I realize cockroaches can be anywhere but it was still a little alarming. The parking lot can be just plain ridiculous at times. The lot behind the hotel backs right up to a homeless encampment so I didn’t feel comfortable parking back there. The front parking lot gets inundated from customers going to the Inn N Out burger drive thru next door from late afternoon until well into the evening. The endless stream of cars block the parking spaces so it’s extremely difficult to park at this time of day. Three nights cost $710 for just one person! That’s far too much money for the reasons listed above! I won’t be back if things don’t improve. On a positive note, the front entrance staff was great. They were all very warm and welcoming! The bed and pillows were very comfortable. They also have breakfast which was fine and good coffee which was appreciated!

When I go to San Diego from Arizona I always stay at this DoubleTree hotel. The location is perfect and there is a trolley right out the side the door there to take downtown if needed. The service is excellent The room is always clean and the staff is very friendly. I recommend this hotel to anyone whoever visit San Diego. You will enjoy your stay there

Review for Bingo. It says everywhere including their website, seats are first come, first served. Not true. We get there 2 hours!!!! before Bingo starts and many many seats (the good ones) are reserved. Not with a paid buy in, just this guy who goes around reserving for his friends, I guess he has 50 of them! So we have to squeeze in where we can, then his friends do not show, but too late to move! The Bingo Manager (term used loosely) does not seem to care. She says the reserved seats are for Tribal Elders but no way this is the case. All you want is fairness. You will not get this here. Good Luck!

Checked in late at night and it went smoothly. The staff was very helpful. They brought my luggage up, placed it in my room, got an extra bed for my child, and brought a baby playpen for my baby. Very quiet hotel which I preferred. We also got to see some weddings out our balcony which was beautiful, overall we had a wonderful weekend! Great amenities and hospitality! We will definitely be back.