Hotel berhampiran Noorderplas, Tilburg

Geweldig mooi hotel met alleen maar vriendelijk personeel overal. Verder mooie en ruime kamer, leuke bar en prima kaart in restaurant, wat heerlijk smaakte. Prima bedden en perfect ontbijt, jammer dat mijn dieet worstjes, wentelteefjes en worstenbroodjes verbood. Alleen met OV moeilijker te bereiken

We have previously stayed at the Ibis Tilburg and our stays have been good. This particular incident is very disappointing. My husband & I are traveling from Norway to Portugal and have planned our route & hotels. We chose the Ibis brand due to it being cost effective, clean, well staffed & pet friendly. We are traveling 9 days all Ibis hotels. Upon going over our Itineraries, I noticed that one of the dates were wrong. I’m sure it was something as simple as a fat finger but I immediately made contact with the hotel. Here is where the story gets interesting. I spoke with a young girl via email. She informed me that because I bought it online and it was paid that there was nothing that we can do. I did not buy a “flex” room?. In my defense, I did go back and look and it was quite confusing as to flex or non flex. I’ve never bought a flex. I’ve never had a problem in any hotel. I travel a lot. Now mind you all I’m asking for is to change the date to June 25 from June 26. I don’t want a refund & I’m willing to pay extra and we went back-and-forth several times each time I asked who is the property manager no response. Finally when I informed them that I am going to talk to corporate and write a review, I start getting emails from the front of the house property manager. He informed me that it’s not “fair” If he was to help us, but if I wanted to sell my room to someone and change the name that they would do that well that’s not what I’m looking for. The email exchange was absurd and repetitive. I have since found out that the Ibis is a franchise. So each Ibis has different rules and regulations. Well I have since booked with another Ibis hotel and I am very pleased. No, I’m not looking for anything for free but I think if you are in the hospitality business that you should provide hospitality. The tone of the emails and just the uncooperative attitude has soured me on this brand. I feel as they could have made this situation which was a mistake and there would be no financial consequence to the hotel that they could’ve actually helped us. This particular franchise in Tilburg is unwilling to break the rules, (he also told me it didn’t matter if there was illness or a fat finger, rules are rules) and everything to them was black & white. I live in the gray & sometime you have to help your guests, again there would be no financial loss to them. They did offer that I could buy another room, and of course they would keep my money from the wrong date, I chose to find a new hotel, and I highly would never recommend this facility for any travel to anyone. DO better Tilburg

Een mooi en goed gelegen hotel met gratis pakeergelegenheid in de directe omgeving. Heel vriendelijk personeel wat een welkom gevoel geeft. Het ontbijt was voor ieder wat wils en de koffie erg lekker. Het was geen probleem dat wij nog even een koffie to go wilde meenemen. De bekers werden gelijk tevoorschijn gehaald.

I have had the most wonderful experience within you breakfast area with your breakfast chec Daniella. I have been to lots of hotels and for me the breakfast experience counts most. I asked Daniella to assist me with making egg mixed with mushrooms and some fresh chillies. Without any hesitation whe made sure to find what I needed without any effort by looking within your kitchen area. She made me feel welcoming and made sure I have what I need. I asked for a hot sauce as well and she made that possible as well. The reason why I say this that from the few van der valk hotels I have stayed has not made the effort at breakfast to make my needs feel as important as the stay. So I would like to tanks Daniella from the bottom of my heart for making this possible and going the extra mile for a avid van der valk customer. Will definitely come back because of her.

We stayed for one night only and upon arrival discovered that we needed a car repair service immediately and as we were not familiar with the area was very pleased that we were helped by the receptionist Milou who helped us get a garage for our car , arranged a local dinner reservation and a taxi . She was incredibly helpful and friendly and resourceful . The hotel room was clean and comfortable and the breakfast excellent . Overall a great experience.

Delicious food is available in the hotel restaurant. Several types of beer are also on the menu. The staff is very nice and attentive, but never annoying. The rooms are just the right size. Unfortunately, there is no shower curtain, so quite a lot of water is distributed in the rest of the bathroom.