Hotel berhampiran Tilburg University, Tilburg

We have previously stayed at the Ibis Tilburg and our stays have been good. This particular incident is very disappointing. My husband & I are traveling from Norway to Portugal and have planned our route & hotels. We chose the Ibis brand due to it being cost effective, clean, well staffed & pet friendly. We are traveling 9 days all Ibis hotels. Upon going over our Itineraries, I noticed that one of the dates were wrong. I’m sure it was something as simple as a fat finger but I immediately made contact with the hotel. Here is where the story gets interesting. I spoke with a young girl via email. She informed me that because I bought it online and it was paid that there was nothing that we can do. I did not buy a “flex” room?. In my defense, I did go back and look and it was quite confusing as to flex or non flex. I’ve never bought a flex. I’ve never had a problem in any hotel. I travel a lot. Now mind you all I’m asking for is to change the date to June 25 from June 26. I don’t want a refund & I’m willing to pay extra and we went back-and-forth several times each time I asked who is the property manager no response. Finally when I informed them that I am going to talk to corporate and write a review, I start getting emails from the front of the house property manager. He informed me that it’s not “fair” If he was to help us, but if I wanted to sell my room to someone and change the name that they would do that well that’s not what I’m looking for. The email exchange was absurd and repetitive. I have since found out that the Ibis is a franchise. So each Ibis has different rules and regulations. Well I have since booked with another Ibis hotel and I am very pleased. No, I’m not looking for anything for free but I think if you are in the hospitality business that you should provide hospitality. The tone of the emails and just the uncooperative attitude has soured me on this brand. I feel as they could have made this situation which was a mistake and there would be no financial consequence to the hotel that they could’ve actually helped us. This particular franchise in Tilburg is unwilling to break the rules, (he also told me it didn’t matter if there was illness or a fat finger, rules are rules) and everything to them was black & white. I live in the gray & sometime you have to help your guests, again there would be no financial loss to them. They did offer that I could buy another room, and of course they would keep my money from the wrong date, I chose to find a new hotel, and I highly would never recommend this facility for any travel to anyone. DO better Tilburg

I booked the Efteling package for 3 adults and it was the perfect choice. The hotel is walking distance from the stations and easy to find. Rooms are comfortable and clean - my daughter was delighted to find our bathroom had a bath (not all rooms do). Breakfast was included and consisted of a broad selection of items, and was very good. We ate dinner in the hotel the first evening, which was pleasant though the menu was limited. But there are several restaurants nearby, catering to a variety of tastes and budgets. After eating elsewhere on the second evening, we returned to the hotel and had a quiet drink in the bar. I don't know how busy the hotel gets at other times, but we had a quiet, relaxing stay and were very content with the whole experience. There was some noise from the street late at night but it didn't last long. All staff members were friendly and helpful.

The hotel is very central and only 15 minutes walk from Tilburg railway station. It is surrounded by pubs and restaurants and its location is good. However, the hotel is dated and whilst it ticks the main requirements of a hotel, it does not have any frills such as a kettle or coffee maker. It is also close to the church and its half hourly chimes which might be a challenge to sensitive sleepers. Breakfast is included and is good. There is a lift but staff don't point this out and I carried my luggage up two flights of stairs unnecessarily.

Entree was oké.....Bed was prima zo lekker groot. De kamer was schoon. Het ontbijt kon iets beter miste gewoon iets lekkers . Verders alles prima verlopen . Personeel was wel prima ....moet wennen aan Engelstalig personeel

We stayed for three nights to attend Decibel Outdoor which was around 1.5 miles from the hotel. We've stayed in a Van Der Valk hotel before (Eindhoven) and were very impressed so decided to stay in the same chain again. It did not disappoint. We stayed in a comfort room. It was very big & felt quite luxurious. The bathroom had double doors that opened out into the bedroom which was a lovely touch. We also had a balcony. We ate in the restaurant the first night. The food was delicious & so were the cocktails. Breakfast was perfect. You couldn't ask for anything more with so much choice. The hotel also has a small self serve shop where you can buy drinks, snacks & toiletries. It's a little bit pricey but with no other shops in the local vicinity it's very handy. We used the pool on the first day. It's small but it wasn't busy and great for a cool down in the hot weather. My only reason for the 4 stars is the public transport link. The nearest bus stop is quite a walk from the hotel. A taxi from the train station on the first day cost €30 and considering this was a 3km journey I found that very expensive although this is not the hotels fault Would 100% stay here again. Fabulous place

In itself good market too tight for 5. Kitchen utensils too little. Rooms on the small side. Park itself good for the kids, beautifully situated in a beautiful nature reserve. Nice for cycling and walking