Hotel berhampiran West End Park, Timaru

DATE OF TRAVEL: July 2023 Stayed here for 3 days for a business trip. First impressions were.... disappointing. The hotel was empty, the chef was also at reception and the building looks run down. HOWEVER, check in was fast, the rooms were well appointed, if well travelled, and the bed was very comfy. Sadly I didn't get back to my hotel room until late night each night but the breakfast was fantastic and affordable. All the staff were super friendly, welcoming and accomondating. Room walls were thick as I didn't hear my colleagues in the other rooms at all, even when we were talking. Shower was great. Good pressure and the bathroom had all the basic amenities you would need for a regional motel. Though some people may not like it, the interestingly spaced corridors made the hotel feel like a rabbit warren and I actually quite enjoyed that. The gym was probably the best one I'd seen in all of my hotel stays in Canterbury. I was really impressed. Sadly it was closed before I left and when I came back so didn't get a chance to try it. It's only a few minutes away from the main restaurant ***** of the town and the food at all of them was fantastic. Caroline Bay Beach is beautiful and I enjoyed my morning walks there. Would I stay again? Though I may never have a need to again, most definitely if the need did arise. First looks are certainly deceiving with this place but push through it and you'll find yourself a gem of a stay =)

my mum and i were at the Fitzgerald on King late last year,2020,I booked in again with them a couple of months ago,i told some lady name Jane,i needed the Disability Unit,No 1 for my mum who could not walk,i made it quite clear to her,she did not even tell me that others had moved in after last October 2020, an were still there,she told me lies,i had the Disability Unit booked for the 27 October 2021,i couldnt make it cos there was a truck accident i rang her in good faith an told her as to why i could nt make it on that date,till next day,that is when she told me theres already some one in that Disability Unit,i said good be up the next day,when i was in Oamaru ,i rang her when ill be arriving she told me u know wot unit your got i said unit one she said no i told you already some one in there,i through it was for one nite that person was there for,i complaint to her through email when i got to that motel on Thursday 28 October 2021,no way could my mum uses the shower there she has crook legs an has a disability,etc,when i complaint to her again through email she told lies after lies,i was basically told to leave the next day by her husband,lucky i had already had another Motel,with a disability Unit,her husband told me i was to go,then an hour later he told me to hurry up cos the cleaners want to clean the motel,he told me it was a mis communication between her an i an it wasnt,she was very rude to me,if i didnt have a place to go to i would of been stuck,with my mum been in her 80,s they dd not care,they were good last year 2020,WINZS uses them for emergency housing,shes very arrogant,we only had one night there,so had to pack up again an leave she had told me i booked in for November 21 that was not even true i was leaving in early November,so ppl if your reading all this do not touch thoses two motels

What a lovely experience. Unfortunately, I don't recall the name of the lovely woman who served me at reception. She was so warm, friendly and welcoming. Wonderful manaakitanga. The room was perfect for what I needed and super toasty warm when I arrived on a -2 degree evening. Good selection of hot drinks and was given a free can of drink on arrival too, as well as some drink vouchers for a local establishment. Room was extremely clean and well kept. Bed was the perfect firmness and very comfy. I also took advantage of the spa bath. Honestly, cannot complain! Would definitely stay there again.

Beds were super comfy and our 2 bedroom room was huge! great for young children with plenty of space inside and the lawn right out the back door. Motel is the cleanest I have ever seen and was great that the room got refreshed when we were out. The owner was great to us and showed my husband to our room plus turned on the heater which was awesome when we were getting in late at night. We hardly noticed the traffic on Sunday morning but was a bit louder on Saturday - nothing some ear plugs can't fix. We will definitely be choosing to stay at the phoenix motel again.