Hotel berhampiran Tinley Park Station, Tinley Park

So many things. When you walk in there is a bad smell. The night front desk person was not friendly at all. There is no one to help with your bags. There are four carts you can use yourself. I had to ask her should we park here and where is the room and I got very little information. WiFi is awful. It shouldn’t even be called WiFi. I had to leave the hotel just to get signal. Towels are very small and apparently they have very few towels because even though we stayed four days we had to work very hard to get fresh towels - they kept telling us frequently they had run out. After two days and no cleaning service we asked for trash bags so we could eMpty out our trash ourselves and put new trash bags in the bins. We were told that all she could give us was one big trash bag. We did have someone come to clean the room once in four days but again we had to chase them to get fresh towels. Also there was a point we ran out of toilet paper and we had to work hard to find someone to Get us more. Night employee is very unfriendly and hard to get any information out of her as she is fixated on her phone. The ac units are very old so be prepared for a lot of noise when they go on and off at night - bring ear plugs. Also the rooms are dusty - we had to buy an air purifier just to prevent my asthma from flaring up. The ac is a wall unit so either it’s very cold or very hot - very out dated. Also some signs of leaking on the ceiling. The only reason we stayed is because we had a wedding and couldn’t get anywhere else. The carpets are very old everywhere and they have stains all over them. Light fixtures in the room were burnt out and did not work. We did complain about this but was told no other rooms available. We kept being told someone would come and take care of this but we are still waiting… no one came. But of course when it was time for checkout someone came to knock on the door. They need to do better. It’s disgraceful. There was a nice friendly employee that worked in the morning. In general morning staff was friendly. And if you happen to be lucky enough to find someone in housekeeping they were friendly too. Breakfast was not bad. They do have a complimentary hot breakfast - waffles, egg and sausage everyday. Would have been nice to have more choices but at least it was a hot breakfast as promised. I’ll be happy to talk more with management if they are reading this.

This is a very nice, perfectly located hotel. It’s not a LUXURIOUS hotel. The Guest service folks were all very helpful and super friendly. My only two grievances are that the hot tub wasn’t operational, not really that big of a deal, and that the in hotel bar was not open. Ever. We were visiting family that stayed in the same hotel and that is part of the reason for staying there. We thought it would be nice to not have to venture out after the end of the day, and have a couple drinks. This wasn’t a huge deal either, except I think it should be noted somewhere under the amenities that the in-house bar is closed at this time. The breakfast services was wonderful. The food and service! It’s our 2nd stay with this particular Hilton Garden Inn.

A beautiful & well cared for hotel! Staff was amazing the entire stay! Remembered my name and room number when using guest resources! Definitely looking forward to coming back!!

This is a fine boutique hotel that will serve both couples and families as well!

I had a great visit I was taking care of by the front desk and The room was clean and up to date and it had a big screen tv which was great while I was in room relaxing place was quiet and peaceful I would recommend this location to others.

房間大，但設施和早餐一般，大芝加哥地區住一晚歇歇腳這價錢可以了

Excellent service very clean

Gratis services they helping me with my reservation and everything needs